Irvine, California
Not resolved
1 comment

*** have a dispute for any service that you're dissatisfied with, they will never back you up or help you in any way, please get rid of their credit card and get American express they're the best.

After asking me to provide so many documents, faxes and emails for over 2 month, they never responded back, i kept calling and i was finally told that i'm responsible for the full charge and there's nothing they can do to assist me, they didn't even made one attempt to invistigate the matter.

I have made several calls and finally they let me talk with a supervisor but unfortunatey was very unpleasnt, i explain several times how i was very unhappy with the sevice instead i was told to cancel my membership if unhappy, wow i have never see such an awful customer service very very very poor, i will make sure to tell all friends and family never ever to deal with them again

Product or Service Mentioned: Citicards Customer Care.

Reason of review: Poor customer service.

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Citi/ Visa credit cards holders be Aware very bad service will never back you up.

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