I received a payment notification for the very first time and it had 2 late charges on it. I immediately called and tried to speak with customer care and they just gave me the obvious blurb and it sounds like they are just reading a script about how we can only adjust 1 payment.
I had no idea I even had any charges on my account as the charge was an automatic renewal fee pushed to the account by costsco apparently 2 months back. I had no idea I even had a payment due and thought Costco renewed the card at the beginning of each year like other accounts I have. Money wasn’t even the issue, it was the point of getting no notification and now they tell me the late fee will hit my credit report and I have never had a late fee in my life on anything in my life.
I save all emails and never delete anything and I had nothing from them the dates they state the bill was sent. To top it all off they said they would wave 1 late fee and never did.
Product or Service Mentioned: Citicards Account.
Reason of review: Problems with payment.