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In July I authorized a payment of $100.00 from my checking account and that is what I reviewed and submitted They changed the payment to the entire balance on my card. I notified them the day that it happened.

They said 3 to 5 days for refund, then I notified them again and they said it required further approval 7 to 10 days then 3 to 5 to redeposit it to my account. Then they said 3 to 5 days for approval and 3 to 5 days back to account. That was 12 days ago. No action so far.

VERY DISAPPOINTED. I have 2 college degrees in accounting and business summa *** laude I have worked at 2 banks and at the tax assessors office and have an IQ of 137 and I am not dumb enough to submit a payment for more than my bank balance!

Product or Service Mentioned: Citicards Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2445.

Preferred solution: Full refund.

I didn't like: I hate them bad customer service, Level of help.

Company wrote 0 private or public responses to the review from Aug 01, 2017.
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