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DO NOT SET UP AUTOPAY | Citicards review from Morrisville, North Carolina

1.8
Details
Was a customer for nearly 20 years. One random day, I woke up and they had autodrafted my entire credit card balance out of my cash checking account. I had set this up to pay the monthly minimum on auto draft, and then typically go on in the month and pay a larger chunk. My limit is never over and I always pay on time. They drained our checking account, and grossly abused their security privilege. The lady told me she has spoken to others to whom this has occurred. The leveled our checking account so bad, that it was in the negative. Will take them 6-8 weeks to get us our money back, and are "sorry for the mistake". 20 year customer relationship - over.
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Review
#1762443 Review #1762443 is a subjective opinion of poster.
2.0
Details

Update by user Dec 19, 2019

Update:After the fourth (4th) call to their customer service center, a supervisor credited my account with the $20.I should not have to nag them for what they promised.Their actions should follow the email they sent.Statement credit within 2 billing cycles after...

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Review
#1735103 Review #1735103 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.7
Details
Dec 2019. It was not this exact card but was a CitiCard for college students with no credit history. I helped my 18 year old granddaughter apply and receive the college student card so that she could start building her credit. She had a $2000 limit when it arrived. The...
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Review
#1728066 Review #1728066 is a subjective opinion of poster.
Product
Citicards Credit Card
Reason of review
Poor customer service
Loss
$25

Closed card | Citicards review

1.9
Details
Citi took it upon themselves to close my credit card without notification. My credit score is 800+. When I contacted them them, I was told the closure was due to non-use. Of course closing this card lowered my credit score....sounds as though Citi is in financial trouble.
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Review
#1647853 Review #1647853 is a subjective opinion of poster.
Product
Citicards Credit Card
Pros
  • Points
Cons
  • Worst customer service ever
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Personal credit card account
1.9
Details
I have a Costco Citi card it will not download transactions to Quickbooks. I have had Quickbooks tech support contact Citi card tech support and Citi admits it is their problem they offer no time table for repair. This issue has gone on for 8 months with the standard...
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Review
#1485754 Review #1485754 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Flex being forced on 3 cards | Citicards review from Fort Mill, South Carolina

1.8
Details
Flex being forced on 3 cards - Citicards review
I have three citi credit cards and yesterday I received a letter that they are forcing flex on all three. It states in the paperwork I don’t have a right to reject this. If I wanted flex I would’ve signed up for it. Also they will be raising my interest-rate to 16 99. I have a 850 credit score. This is BS !!! And if I close all 3 that would hurt my score tremendously. They used to be one of my favorite credit card companies but not anymore.
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Review
#1362282 Review #1362282 is a subjective opinion of poster.
Product
Citicards Credit Card
Reason of review
Problems with payment

Have a late fee in my card account ask to removed waived | Citicards review

2.2
Details
Call costumer service and a superviser and they can remove a late fee Im a loyal costumer with Citi also has my bank account and never happens before late 1 day , my next step is close my bank account and cancel the credit card
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Review
#1307862 Review #1307862 is a subjective opinion of poster.
Product
Citicards Credit Card
Reason of review
Problems with payment
1.7
Details
Obviously your service people are poorly trained. I called the Chat Line to ask for info. on two transactions on my credit card(9365) in Oct. 2016. After 20 minutes the brilliant chat service person finally told me that his access only goes to Feb 2017. He obviously...
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Review
#1187571 Review #1187571 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.9
Details
NOT HAPPY - Citicards review
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related). They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
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1 comment
Anonymous
#1502160

I want three is just a scam they are a vanilla tree it will save them LOL it

Review
#1100282 Review #1100282 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • How little they care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Contact Citicards Customer Service

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Phone:
(800) 347-4934
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Latest Question

Citicards Questions

Whats Up | Citicards review

2.0
Details
Please explain to me how this program works---- I have signed up for what I thought was the program but nothing happened. What else must I do to use my points? I suspect this is a scam of some kind. Please respond to my inquiry with your own bits of information. If you are Citi Cards reading my inquiry you have my email address. Address the concerns I am raising in this inquiry. If you have details about this program please enter those details here so I can read them. whats up , whats up what up, whats------- well you get it. Lets see what you have to say about your highly touted program. I have entered a 100 words in this inquiry and it is still asking for more words. What do you want me to say? I am out of words.
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Review
#1070433 Review #1070433 is a subjective opinion of poster.
Cons
  • Easy deals
Reason of review
whats up
Preferred solution
Let the company propose a solution