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Most helpful review
1.7
Details
Dec 2019. It was not this exact card but was a CitiCard for college students with no credit history. I helped my 18 year old granddaughter apply and receive the college student card so that she could start building her credit. She had a $2000 limit when it arrived. The...
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Review
#1728066 Review #1728066 is a subjective opinion of poster.
Product
Citicards Credit Card
Reason of review
Poor customer service
Loss
$25

DO NOT SET UP AUTOPAY | Citicards review from Morrisville, North Carolina

1.8
Details
Was a customer for nearly 20 years. One random day, I woke up and they had autodrafted my entire credit card balance out of my cash checking account. I had set this up to pay the monthly minimum on auto draft, and then typically go on in the month and pay a larger chunk. My limit is never over and I always pay on time. They drained our checking account, and grossly abused their security privilege. The lady told me she has spoken to others to whom this has occurred. The leveled our checking account so bad, that it was in the negative. Will take them 6-8 weeks to get us our money back, and are "sorry for the mistake". 20 year customer relationship - over.
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#1762443 Review #1762443 is a subjective opinion of poster.

Don't use | Citicards review from Mesquite, Texas

1.0
Details
Member for 12 years - bill crossed in mail at Xmas and got charged $25 fee. Citi will not do a courtesy removal unless fault of bank. Calls go to India where you are put on hold and it's very noisy so you cannot hear. Got supervisor in Florida who basically said - sorry - we don't care for you. Cancelled card. Don't use this company.
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#1762158 Review #1762158 is a subjective opinion of poster.
Product
Citicards Credit Card

Fraud | Citicards review from Murrieta, California

Fraud - Citicards review
My name is Leonela Denham, I received an email this morning saying that an application has been reviewed but the name in the email says, Jennifer Wong, I am NOT her.
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#1759129 Review #1759129 is a subjective opinion of poster.
2.0
Details

Update by user Dec 19, 2019

Update:After the fourth (4th) call to their customer service center, a supervisor credited my account with the $20.I should not have to nag them for what they promised.Their actions should follow the email they sent.Statement credit within 2 billing cycles after...

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Review
#1735103 Review #1735103 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Add available customer service to assist with application for new card | Citicards review from Roselle, Illinois

Trying to reach a customer service rep
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#1734261 Review #1734261 is a subjective opinion of poster.
Service
Citicards Customer Care

None none | Citicards review from Portland, Oregon

1.0
Details
Where is a secure email that I can use to contact you. I no longer have a valid login and need to close an old card.
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Review
#1724191 Review #1724191 is a subjective opinion of poster.
Product
Citicards Website
Been with CitCards for 30 yrs. I keep my balance pd each mo. One month did not notice a credit of $1500, but next statement noticed. Mentioned to family. Son said: was turned down for a home remodel loan because CitiCards said haven't been making payments. They won't...
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Review
#1720280 Review #1720280 is a subjective opinion of poster.
Product
Citicards Credit Card
Cons
  • Worst customer service ever
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • Personal credit card account

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Verified Reviewer

Very good | Citicards review

5.0
Details
I have received a new replacement card and activated it. I failed to get the replacement card for my wife Lorna L Davel (card # ***********24939) Please reply. Thankyou James R. Davel Email jldavel@aol.com
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Review
#1718649 Review #1718649 is a subjective opinion of poster.
1.0
Details
Applied for the Aadvantage MileUp CitiCards MasterCard. I was approved for the card and a promotion of 10,000 American Airline miles upon spending $500 or more within the first three months of activating the card. I made the purchases within the allotted time frame....
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Review
#1718169 Review #1718169 is a subjective opinion of poster.
Product
Citicards Credit Card
Cons
  • Worst customer service ever
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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(800) 347-4934
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Payment | Citicards review

5.0
Details
Made a payment on my credit card. This was a helpful tool.
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Review
#1712335 Review #1712335 is a subjective opinion of poster.
Product
Citicards Credit Card
Pros
  • Great card to have
Reason of review
Good customer service