Citicards

Credit card ending 4283**** & MC 7553****. I have been a loyal customer for over 18 years, and I am also a disabled Viet Nam Veteran.

My wife is the Primary card holder (Rosalina S. Kasten) and pays and keeps track of our accounts. We went to the Philippines to celebrate out 50th wedding anniversary. While there she tried to contact MC Citibank to make a payment.

The person on the other end of the line could not answer basic questions (such as where they were located and other information). There are allot of scammers overseas and my wife though that she was being scammed, so she cancelled the payment and tried to get ahold of Wells Fargo to make the payment. For whatever reason she could not call out of the Philippines. A payment of Two Thousand was paid on the account, shortly thereafter both cards were cancelled by Citibank.

This kind of stress makes me violently ill due to Agent Orange and other chemical exposure. We pay with the credit cards to receive the rewards (which I feel I got screwed out of) and also have reliable records. Every creditor is sending me emails and letters demanding payment. I am having a hard time dealing with this and trying to set up a debit card with Wells Fargo, with whom I have been a customer since 2016 (but never applied for a debit card and use your cards instead), which has been approved but I have to wait until the card to arrive.

I feel Citibank has been heartless in this instance, humiliating me for purchases denied - and creditors sending embarrassing letters/emails. Look at my credit score, look at all the payments I made for 18 years without issues, the number of monthly payments made in full without carrying any balance forward. This year a balance was carried over due to our trip to the Philippines, helping my daughter (who is going through a rough divorce with 3 kids) and not receiving my $ 15,000.00 C4D payment. I don't depend on Citibank or do I need your cards.

The convenience of paying with a Citi Visa card at Costco makes it worth having. Citi Mastercard is great at monitoring unusual spending and contact us.

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I see there is a link on how to take legal action against Citibank and ways to report Citibank to the B.B.B. I am not that type of person.

I am asking you as a loyal customer for 18 years to reinstate my credit cards and also my rewards (which I earned).

I filed two disputes in April of this year for two charges of $828. I tried purchasing a firearm from Gunbroker.com and the seller had requested I send the money through PayPal and for my first time doing a purchase through that site I thought that was normal.

I sent the money and sent confirmation through text to the seller and then the next morning I got an email from Gunbroker believing the seller was fraudulent after the firearm listed was deleted along with the sellers account.

I have emails to show all of this but both disputes filed had been reversed and closed to where I still owe both charges even though I never received the product I intended on purchasing. Any information on reopening these disputes would be greatly appreciated, and I can also provide all the screenshots I have as well

In my dispute with Amazing Electronics Cheap Citi Card was not at any fault. Amazing Electronics placed a refund on my card one day and did not notify me of the transaction.

Citi Card the next day put a conditional refund on my card stating if Amazing Electronics refunded then I would have to pay Citi back for the conditional refund. Citi Card did nothing wrong. They simply requested that I pay back the extra refund. Amazing Electronics Cheap is the shady company.

I wanted to make this very clear because Citi did nothing wrong.

I like Citi Cards very much. They are an excellent company and very fair in their dealings with me.