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CitiCard’s customer service and technology has to be the worse I have ever experienced. Not only today but in recent months as well. I have called multiple times to speak with someone about removing the membership fee and late fee that was assessed to my account. Yes,...
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#1260518
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Citicards - Credit card charges

No courtesy in payment mistake, I called and reported my mistake and made full payment. They took my payment before telling me no on fee reversal, your competitors are not this mean and greedy.
#1254321
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I am switching to AM EX Platinum business...I wrote the home office with no reply. My employee cards are expiring and I have to call and wait on the phone for as long as an hour to get one sent...they promise to send overnight and do not. Something totally wrong is...
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#1227808
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I was ill last month when my payment was due. However the representative refused to reverse the late fee. This is terrible customer service and a terrible way to treat a valued customer. I will no longer do business with Citicards. As soon as I pay off my account I...
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#1201169
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February 13, 2018 Joanna Baatz Executive Response Unit 1-605-331-1843 Citibank Office of the President PO Box 6000 Sioux Falls, SD 57117-6000 CitiBusiness Account ending in XXXX Dear Joanna Baatz, I have received your Feb 5, 2018 letter on February 12, 2018. Your...
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#1193305
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Received CIti Card bill today. Account closed > 2 months ago. Citi refunded fraudulent charges from Kindle when Kindle was bought. Never had Kindle charges. Cashed CIti refund check last month and now they are charging me again claiming Kindle refunded directly to me....
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1.0
I liked
  • First customer service person 2 month ago
I didn't like
  • Rude customer service reps
#1188410
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Obviously your service people are poorly trained. I called the Chat Line to ask for info. on two transactions on my credit card(9365) in Oct. 2016. After 20 minutes the brilliant chat service person finally told me that his access only goes to Feb 2017. He obviously...
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1.7
#1187571
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I have been a customer of Citi Bank for aver 2 decades. I pay mu bills on time using money orders. Last Friday I by accident sent in a receipt and money order for $120.00 payment. After mailing this payment I noticed the mo was not put in the envelop. I waited until...
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#1165046
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I received a payment notification for the very first time and it had 2 late charges on it. I immediately called and tried to speak with customer care and they just gave me the obvious blurb and it sounds like they are just reading a script about how we can only adjust...
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Anonymous
Danley B. Wolfe

What has happened to Citi credit card (citicard) customer service. Used to be tops in my book even dealing with extraordinary issues while standing in line at HSBC Bank (Hong ...

#1141294
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I tried to replace my card but their customer service couldn't verify my ID because the phone number in file is different from what I have now! (I opened the account more than 10 years ago, but didn't use the card much for some years-they had absolutely ridiculous rule...
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1.0
I didn't like
  • Worst customer service ever
  • Extremely long hold times to speak to representative
#1138610
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