Citicards Reviews
Citicards Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citicards has a 1.8 star rating from 122 reviews, 44% would likely recommend. Consumers are mostly dissatisfied and reviews skew unfavorable.
Key Takeaways for Future Customers
- Citicards reviews highlight persistent customer service failures and long hold times.
- Expect billing and verification friction when making payments or disputing charges.
- Many customers request refunds or dispute resolution as the main remedy.
Negative Feedback / Risk Areas
- Poor customer service, long waits, and trouble reaching a live agent.
- Recurring billing errors, unexplained charges, and dispute handling problems.
- Frustration with online password, verification, and account access issues.
Positive Feedback
No annual fee and rewards points are noted by some reviewers; otherwise few pros mentioned.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citicards has a 1.8 star rating from 122 reviews, 44% would likely recommend. Consumers are mostly dissatisfied and reviews skew unfavorable.
Key Takeaways for Future Customers
- Citicards reviews highlight persistent customer service failures and long hold times.
- Expect billing and verification friction when making payments or disputing charges.
- Many customers request refunds or dispute resolution as the main remedy.
Negative Feedback / Risk Areas
- Poor customer service, long waits, and trouble reaching a live agent.
- Recurring billing errors, unexplained charges, and dispute handling problems.
- Frustration with online password, verification, and account access issues.
Positive Feedback
No annual fee and rewards points are noted by some reviewers; otherwise few pros mentioned.
Media from reviews
Savannah, Georgia
I can’t get an agent to make a payment!
The reviewer tried to contact the company before posting this review.
Answer the phone and stop putting me on hold and then hanging up! !?!?!?!?!?@!?!?!¥£*£¥£jl¥¥££¥~<£¥££¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥£££££££££££¥¥¥£¥¥£¥¥£¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥£
User's recommendation: DONT get a Citi card!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlex loan / cash advance dissatisfaction
- - Cash advance used once; payment misapplied to flex loan.
- - Supervisor promised flex loan would be paid off, but balance remains.
I have been a customer of Citi for over 10 years and never taken out a cash advance. The one and only time I do for an emergency on June 3 and paid it on June 7th.
These *** Applied my payment for the cash advance to the flex loan leaving me with a payment that was originally 12 times $70.55 to now $134.41. I have explained to them they get a disability check monthly and this is messing with my money and these days that is not a good thing I have called them three times and spoken to a supervisor the second time and was guaranteed that the flex loan would be paid off with zero balance, and I was still only owe the flex loan.
I received the new billing statement as of June 15 and they still have the cash advance included doubling my payments to $134.41. I just got off the phone with them and theres nothing we can do about the billing
Preferred solution: I want the cash advance to be paid off with a zero balance, and only owe the original flex loan payment of $70.55
User's recommendation: DO NOT APPLY FOR A CITI CREDIT CARD UNLESS THERE’S NO OTHER OPTIONS IN AN EMERGENCY SITUATION.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleroi, Pennsylvania
I disputed this $81 charge from wee...
The reviewer tried to contact the company before posting this review.
- - Disputed $81 charge for two bottles I did not order.
- - It was labeled as a prescription I didn’t subscribe for, and I returned the shampoo.
I disputed this $81 charge from week company in California. That sent me two bottles that I did not ask for And said it was a prescription which I did not subscribe for.
So I sent the shampoo back.- return to sender, and I have the label of the package that I sent it back with. I was turned down the first time I disputed this and this really makes me mad because they got the shampoo back and kept the $81.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe call did not go through and there was a verte shrill beep that was not formal
The reviewer tried to contact the company before posting this review.
When I tried to call the number provided, the call was very shrill and not a normal ringtone. Citi sent me a list of companies to notify about the change in my card no.
In that list, there were 2 companies that I had never heard of or dealt with. They had been charged after my statement came to me.
- Convenience
- Can be hacked
Preferred solution: Two fraudulent charges removed
User's recommendation: Check your monthly statements carefully.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get an answer to my issue
The reviewer tried to contact the company before posting this review.
I will make my payment for this month and then cancel the card. This is ridiculous: way too many verification questions and then put on hold for over 10 minutes without anybody coming back online before being disconnected. I guess that earlier this was ridiculous.
- Upfront verification and telephone system
Preferred solution: And answer to my question in regards to my new card was being sent. I was told a week ago and have yet to receive it.
User's recommendation: Don’t use CITI credit cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pocahontas, Arkansas
My account has been compromised called..the number i have been on hold for 3 hours!.
The reviewer tried to contact the company before posting this review.
My account has been compromised. I called the number received by email and have been on hold for 3 hours.
I tried everything to speak with a representative. I need to solve this so I can use my account, and I need to pay my bill.
- Do not answer calls put you on hold forever cannot speak with a human being
Preferred solution: i need to speak to a representative on the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to cancel card
The reviewer tried to contact the company before posting this review.
I need to cancel my card now
I
Left my card at home inside my vehicle and I am traveling, nobody will be driving my vehicle however I feel more comfortable if I cancel the card
Stillman Valley, Illinois
I keep getting told to update my password, and when I do it won’t accept it.
EVERYTHING!! I absolutely hate AI and this was a terrible mistake to try to get what I needed. Terrible site and would not recommend it.
User's recommendation: Don’t bother!!
Lawrenceville, Georgia
Dispute
The reviewer tried to contact the company before posting this review.
The transition has not yet shown the balance reflected in my account. The transition has not yet shown the balance reflected in my account.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
A 3rd party company acted as the...
The reviewer tried to contact the company before posting this review.
- - A 3rd-party billed the stay; the hotel learned late, last digits were requested, and GuestReservation seems to be the actual hotel.
A 3rd party company acted as the Holiday Inn Express Kaiserslautern, charged my credit card, and the hotel and I found out what was happening very late. The hotel finally asked for the last digits of my credit card and realized it was not the credit card the hotel was billed on.
There were many things that happened. I will attach my statement and information regarding the GuestReservation company, which appears to be the actual hotel when confirming the reservation.
Preferred solution: Price reduction
User's recommendation: Do not reserve a hotel or anything else with guestreservations.com as they are fraudulently overcharging and negotiating for your specific requests through priceline.
Cambridge, Massachusetts
Was getting pop-up on my PC i have a...
- - Impersonator claiming to be PC Matic called after a chat and charged 317.98 for a 2-year plan; payment went to billing@***.com.
was getting pop-up on my PC i have a lifetime security though PC Matic i try calling PC Matic on 09/11/2026 but never got through so i send them a chat message though my account with PC Matic. About the pop-up issue It wasn't 5 minutes after i send a chat message i got a call from this Ronnie Carter the fraudster saying this is PC Matic returning my call so i figure it must be since i just called and send a chat message WELL unbeknownst to me he was impersonating PC Matic he ended up selling a 2yr plan to fix my PC for $317.98 because i though i was dealing with PC Matic .When the billing went though i seen payment was made to billing@***.com, AARAV TECH SUPPORT SERVICES which i question Ronnie Carter assure me that's who PC Matic used for billing again fool again I never would have agree to this knowing what i knew shorting after got my reply back from PC Matic after all this i would like to have conditional credit reversed back to me this is PLAIN AND SIMPLE FRAUD!!!
User's recommendation: Avoid AARAV TECH SUPPORT SERVICES! SCAMMERS!!! Got citi cards to look at it again bc Citi ruled against me but after I called Citi back and told them that I had emails proving that they were scammers so they reopened it, waiting for decision of resolution
Saint Matthews, South Carolina
CANNOT CONSISTLY LOG IN
THE CUSTOMER SERVICE IS A TOTAL JOKE!!!
I HAVE HAD TO CHANGE USER NAME AND PASSWORDS 4 TIMES IN 3 DAYS TO ACCESS MY ACCOUNT
User's recommendation: DO NOT USE CITICARD IF YOU WANT A WEBSITE THAT ACTUALLY RECOGNISES THE CHANGES THEY REQUIRE
Oshkosh, Wisconsin
Trying to pay my bill. I can’t get through to customer service
The reviewer tried to contact the company before posting this review.
I have spent several hours trying to pay my bill over the phone. This is the worst customer service that I have ever had to deal with. If this is what I have to deal I will not be using my card.
- Getting through to customer service
Preferred solution: Better customer service. It’s awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milford, Pennsylvania
Hi as noriu pakeisti sena cashreturns...
The reviewer tried to contact the company before posting this review.
hi as noriu pakeisti sena cashreturns kortele i nauja double card
kokie mano veiksmai ir noriu kad [pasiustu man kitu adresu
Preferred solution: kita kortele
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncrease daily limit
The reviewer tried to contact the company before posting this review.
Nobody answered the phone and it sounded like a fax machine im trying to increase my limit for deposit thats $2000 and my card will not go through. This is the reason for my phone call how do I accomplish this?
Newark, New Jersey
Calling about a false application for acct in my name
The reviewer tried to contact the company before posting this review.
Received 2 letters saying my application for a new account was not accepted because they were unable to verify information. I did not request any account from Citibank. The file number is 642135****.
Preferred solution: Find out why a application was requested in my name.i did not request an acct with your bank this is obviously fraud
About
, , , ,
CitiCards is the largest credit card on the global scale. The company operates about 150 million accounts. CitiCards is the largest consumer business within Citi. The company has locations in 30 sites throughout North America and in other 45 countries of the world. It issues a variety of 37 cards for different purposes, including, for example, Citi Diamond Preferred Rewards Card, Driver's Edge Platinum Select Card, Citi CashReturnsSM MasterCard to mention just a few. Cards issued by CitiCards are used for travel rewards collection, college purposes, business, etc. The website of the company offers online application, detailed information on card fees and terms of use, as well as constant CitiCards promotions.
Citicards is ranked 45 out of 227 in Cards category
USA
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can't log into my "Thankyou" card
Their reply just confirms their professionalism. I refuse to stoop that low.
“Their” reply? Those are guests/random users commenting. Not the company.
You’re not helping your cause (preferred solution) by rating them one-star and recommending no one apply for their card.
Thanks for the review. They are garbage. I had a similar problem with them 30 years ago and I will never forget it.
My advice is to NOT apply for ANY card if you didn't bother to read the terms of service or understand how payments would be applied. This is spelled out in the terms that YOU accepted but apparently didn't read or understand.
I think you do understand which is why you padded your complaint with irrelevant nonsense like disability checks etc.
The next time, understand a contract before accepting it. I think this is the part where you use a version of "you must work for them" as a way to avoid personal responsibility.
Submit an inquiry through our company's official claim form. Copy and paste in a browser form.responsly.com/f/rgL9Gpyd