Citicards Reviews

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Verified Reviewer
Junior Reviewer
Update by user Jan 16, 2021

After getting nowhere, I tried asking for help on their Facebook page. I eventually received a message and spoke to someone about them ruling against me seemingly without knowing anything about my case, The person who called didn't know much either but agreed to refund...

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1 comment
#2042178

I mailed in my final payment for my daughter's TV set, but it took over 7 days to receive payment "one state away" (Iowa to Illinois) which normally takes 2 days or less. They said my final payment was 1 day late, so I ended up owing Citbank over a $2000 penalty.

I still have my file that shows all my payments, dates, amounts. And the "final payment" was the ONLY payment that took more than 2 days.

CROOKS! LIARS & THIEVES!

ID
#2340957 Review #2340957 is a subjective opinion of poster.
Pros
  • Credit card itself is fine
Cons
  • Dispute center is awful
Loss
$163
Preferred solution
Apology
New Reviewer

I am trying to trace a payment so I can return an order

I could not hear the agent Call 845 942 **** he could not understand me i want to talk to an agent on a phone line
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ID
#2996684 Review #2996684 is a subjective opinion of poster.
Pros
  • Good most of the time
Cons
  • Not helping me with this return
Preferred solution
Full refund

Horrible customer service

All I wanted was a paper statement because I was going through a debt management program and I couldn't access my online account. I got transferred to four different people before I was told they couldn't do that because my account was closed, and every time I had to be verified. Then they try to get me to make an an additional payment saying I was behind despite the fact that I've made 21 payments through the program and that they agreed to accept a certain amount each month. How can I be behind when you agreed.

User's recommendation: There are better Card companies out there!

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ID
#2994151 Review #2994151 is a subjective opinion of poster.
Cons
  • Unacceptable customer service
  • Extremely long hold times to speak to representative
  • Bad policies

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Verified Reviewer
New Reviewer
Ok on this one when I called after holding for an hour 1 time and ½ an hour the other time once again called with my disbelief that we are asking for a name of the merchant as we do not recognize ACTIOLTD 96109**** SGP we research on line and everywhere else we could...
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ID
#2988018 Review #2988018 is a subjective opinion of poster.
Pros
  • Points
Cons
  • Everything else
  • Dispute department handling of refunds
  • I hate them bad customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I mailed my payment on the evening of September 4th which, unfortunately, being Labor Day weekend was not received until September 9th...two days late. On September 8th I attempted to use my card at two locations but was refused. I placed a call to Citi Card and spoke...
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ID
#2972494 Review #2972494 is a subjective opinion of poster.
Product
Citibank Credit Card
Pros
  • Cash back
Cons
  • Too big to care about the individual customer
Preferred solution
Let the company propose a solution

Credit card blocked

We have been Citicard customers for many years. We pay on the first of every month, but forgot, and missed the dats by a few days. I would like to pay in full
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ID
#2944826 Review #2944826 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

It said my call can’t be completed as dial

The call keep giving as , your call cant be completed as dial , you close my credit card without letting me know!
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ID
#2944644 Review #2944644 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Cannot reach any customer service person or billing department with the phone numbers provided on the bill or a credit card. Each number is listed as a wrong number. What is going on is your system an

Ive been trying to reach customer service or the billing department regarding paying my bill and none of your phone numbers are working in operable. What is going on? I need to speak with someone ASAP call me at 847-**** five
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ID
#2944580 Review #2944580 is a subjective opinion of poster.
Location
Palatine, Illinois

No response.

Get a different credit card! Citibank has given me the runaround and won't refund me for unauthorized charges made on my card.

User's recommendation: Get a different credit card!

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ID
#2933555 Review #2933555 is a subjective opinion of poster.
Location
Tampa, Florida

Trying to talk to a human being at Citicard

Why would they cancel one account and increase my credit limit on the other two on the same day?? It doesn't make sense.

User's recommendation: Use another provider.

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ID
#2919003 Review #2919003 is a subjective opinion of poster.
Location
San Antonio, Texas

I have had no reply from CITICARDS.

Twice within an hour they refused my credit card for no apparent reason, despite me calling them to ask what the problem was. I spent two hours on the phone trying to book a flight and in the end I had to use another credit card, which I didn't want to do because CITICARD owed me about a lot of money from a previous transaction. In addition, I have missed out on 2000 air miles.
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ID
#2917494 Review #2917494 is a subjective opinion of poster.
Location
Valrico, Florida

Access account

I was approved fora card, and when I tried to access my account number I was unable to. I called customer service, and was told by 2 different people that I they could not help me. I asked to speak to a supervisor, and was not given one. I got no help at all.
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ID
#2908535 Review #2908535 is a subjective opinion of poster.
Location
Bethel, Maine

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Verified Reviewer
New Reviewer

Ruined my CIBIL Score for un-consented card renewal

Wish to report the issue persistent for past few months despite, having raised the concern with your teams many times. I was issued credit card no.- 4386 28** **93 8390 for which all dues were paid within timelines. The card was renewed for subsequent year without my consent and the renewal charges have been imposed. Moreover, delay penalty charges are being imposed every month. I had posted the matter on Citi Bank's facebook page, and discussed my concern with your customer care teams but no action has been taken till date. Moreover CITI bank has ruined my CIBIL score for their malpractice. Kindly resolve the issue at the earliest. RegardsNikhil Kumar | Ph-704219****Damage

User's recommendation: Please take consent before imposing charges.

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ID
#2908294 Review #2908294 is a subjective opinion of poster.
Cons
  • Charges interest on 0 balance
  • Handling of charge dispute
Preferred solution
Let the company propose a solution

I didn't recevied my replacement card

I had a fraud transaction a month ago and I was supposed to receive a new card. I hadn't received my replacement card in a month and was told it's not their fault.
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ID
#2906119 Review #2906119 is a subjective opinion of poster.
Location
Richmond, California

Credit line reduction

Citibank credit cards should be avoided, they will cut your limit(s) without warning. I made the mistake of opening two cards with this bank. Despite paying the cards off; they continued to cut the limits to practically nothing. The worst creditor of all.

User's recommendation: Avoid them.

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ID
#2905131 Review #2905131 is a subjective opinion of poster.
Location
Norfolk, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Oct 23, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Sep 21, 2021
It was extremely disappointing that after 16.5+ of being a loyal Citicard customer that when I required assistance for a valid dispute based on the vendor being unable to provide services, that Citicards refused to validate this dispute. The vendor had verbally removed...
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Resolved
ID
#2893337 Review #2893337 is a subjective opinion of poster.
Pros
  • Good during normal situations
Cons
  • Bad when there are disputes
Loss
$270
Preferred solution
Full refund

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