filters
state:
Show
city:
Show
product:
Show
I have been a customer of Citi Bank for aver 2 decades. I pay mu bills on time using money orders. Last Friday I by accident sent in a receipt and money order for $120.00 payment. After mailing this payment I noticed the mo was not put in the envelop. I waited until...
Read more
#1165046
Reply to reviews
I received a payment notification for the very first time and it had 2 late charges on it. I immediately called and tried to speak with customer care and they just gave me the obvious blurb and it sounds like they are just reading a script about how we can only adjust...
Read more
Anonymous
Danley B. Wolfe

What has happened to Citi credit card (citicard) customer service. Used to be tops in my book even dealing with extraordinary issues while standing in line at HSBC Bank (Hong ...

#1141294
Reply to reviews
I tried to replace my card but their customer service couldn't verify my ID because the phone number in file is different from what I have now! (I opened the account more than 10 years ago, but didn't use the card much for some years-they had absolutely ridiculous rule...
Read more
1.0
I didn't like
  • Worst customer service ever
  • Extremely long hold times to speak to representative
#1138610
Reply to reviews

Citicards

Citicards
#1089672
Uno de los peores servicio al cliente que es conocido desde el principio de los ochentas que comence a usar tarjeta de credito
Comment
Show

Short Review on November 20, 2016

Citicards
#958404
1.0
Details
I have had enough of this site not very good forget about it I'm going to no longer my debt
Comment
Show
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Citicards Account Review

Citicards
#958177
1.7
Details
I still can't access my citi MasterCard account name is right phone number is right date of birth is wrong and social security number is wrong i have had this credit card over one year they up date there systems now I'm just stuck
Comment
Show
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Citicards Account Review

Citicards
#953955
2.4
Details
Account information is wrong and was hung up on by supervisor what are you doing there so now what
Comment
Show
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
There are too many abuses and instances of surly, unfriendly, inefficient, utterly unjustifiable treatment of customers to address even a fraction of them. I'm done with Citicards. Life is too short. I have one of their top cards: Advantage Platinum Select. They treat...
Read more
#1137802
Reply to reviews
Last year, I tried to settle my account with Citicards. The customer service at citicards stated they can't offer me that option to settle my account. This year, I tried to do the same and I was denied. I asked to settle my account and my APR is still %29.74. Im going...
Read more
1.0
I didn't like
  • Level of help
#1104006
Reply to reviews

Citicards - NOT HAPPY
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related). They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
Read more
1.9
I didn't like
  • How little they care
#1100282
Reply to reviews
I'm an excellent customer and my card is always suspended as they want to verify my purchase - sometimes as small as $38. I pay my balance in full each month, regardless of the balance. I've never been late in my payment. Standing at a counter only to have your card...
Read more
#1095798
Reply to reviews
Citicard sent me a letter that I had contacted a lawyer and I should call them with more information on how they could contact the lawyer. I never contacted a lawyer, but they closed my account. They said, "Oh, we are sorry for the inconvenience and are trying to...
Read more
1.0
I didn't like
  • Spent over 4 hours on phone trying to get assistance
  • Bad customer service
  • Make a mistake and maybe they will fix
#1091241
Reply to reviews
In July I authorized a payment of $100.00 from my checking account and that is what I reviewed and submitted They changed the payment to the entire balance on my card. I notified them the day that it happened. They said 3 to 5 days for refund, then I notified them...
Read more
Anonymous
Bl

Wow, You're awesome.

1.0
I didn't like
  • Level of help
  • I hate them bad customer service
#1082032
Reply to reviews
Have contacted CITICARDS twice about the recurring payments on my cards (I have 2 accounts) for several years, I had recurring payments, which was very convenient, then all of a sudden, whenever I make a payment it is in 2 payments. One at the first and one in the...
Read more
1.0
I didn't like
  • I hate them bad customer service
#1071150
Reply to reviews