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Citicards - Have a late fee in my card account ask to removed waived

Call costumer service and a superviser and they can remove a late fee Im a loyal costumer with Citi also has my bank account and never happens before late 1 day , my next step is close my bank account and cancel the credit card
2.2
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
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Value for money
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#1307862
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Citicards - My card is stolen

I need to talk with someone please
#1300834
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I requested a replacement government card and paid to have it expedited. They did not inform me that they were sending it fedex or that I would have to be present to sign for it. I have a job...with the government hence the government card. I have not been present for...
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#1297146
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I made a citi card to receive sign-up bonus of 50,000 points. I did not receive a bonus point after the $ 4,000 card was used. I called the customer service three times. On the third call, I talked the supervisor.Even though I promised to give a bonus point twice on...
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#1296693
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I felt like I was talking to a machine. I have been with them for over 20 years. I was automatically enrolled in a purchase promotion with 0 interest until May 2018. My statements close on the 28th. At the end of the promotion the purchases would be transferred to the...
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1.0
I didn't like
  • Tricking customers for fees
  • Disregard for facts
#1287520
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CitiCard’s customer service and technology has to be the worse I have ever experienced. Not only today but in recent months as well. I have called multiple times to speak with someone about removing the membership fee and late fee that was assessed to my account. Yes,...
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#1260518
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Citicards - Credit card charges

No courtesy in payment mistake, I called and reported my mistake and made full payment. They took my payment before telling me no on fee reversal, your competitors are not this mean and greedy.
#1254321
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I am switching to AM EX Platinum business...I wrote the home office with no reply. My employee cards are expiring and I have to call and wait on the phone for as long as an hour to get one sent...they promise to send overnight and do not. Something totally wrong is...
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#1227808
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I was ill last month when my payment was due. However the representative refused to reverse the late fee. This is terrible customer service and a terrible way to treat a valued customer. I will no longer do business with Citicards. As soon as I pay off my account I...
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#1201169
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February 13, 2018 Joanna Baatz Executive Response Unit 1-605-331-1843 Citibank Office of the President PO Box 6000 Sioux Falls, SD 57117-6000 CitiBusiness Account ending in XXXX Dear Joanna Baatz, I have received your Feb 5, 2018 letter on February 12, 2018. Your...
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#1193305
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