100 Citibank Dr, San Antonio, TX 78245, USA
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Update by user Dec 03, 2016

This is regarding false advertising. Citicards indicate that if you purchase products for certain catagories you will receive bonus cash.

Using their description of a 'department' store, I made several purchases. I was advised by Citi that the stores I shopped in are not listed as 'department stores' in their records.

I asked for a list of stores that does qualify and was told no such list is available. This has happened numerous times and I am totally fed up with it.

Original review posted by user Dec 02, 2016

I purchased a $2000 couch from a store that sells 4 levels of furniture. When I called to ask why I didn't receive the 5% bonus reward I was told the store is listed as a tee shirt/souvenir store and not eligible.

I used the card to shop at some 'department stores' and was told that they didn't qualify for the bonus either, because the store didn't register with citi as one. I also called Citicards and asked for a list of 'department stores that qualified as department stores and they said there was none available. The two stores I shopped at were Citi cards definition of department stores. This is the biggest scam EVER.

After nearly 12 years of their ***, I finally closed my account. Avoid @ all costs...

Product or Service Mentioned: Citicards Rewards Program.

Reason of review: misleading advertising.

Monetary Loss: $360.

Preferred solution: Let the company propose a solution.

  • Citicard Scam Dispute
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Anonymous
#1263738

I have given up on trying to get Citicards to reimburse me for purchases. It seems that they are phasing out the cash back program...I have about $30.00 in cash back money remaining but they won't give it to me because they don't cut checks for less than $50.00.....I will continue to spread the word about how horrible this program is....

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