Citicards Customer Care Review from Pipersville, Pennsylvania

1.7
Details
TERRIBLE customer service. I was on hold multiple times for almost half an hour and I never got through to anyone. When I finally did, they intentionally screwed up my name change. I was a bit frustrated after being on hold and bein transferred so I had a stern tone. I spelled out my new name clearly, which is short and simple, five times and yet he still misspelled it. Because of his intentional error, I have to wait a few days to receive my new credit that has an incorrect name and activate it. Then, I have to call back to get name changed and then wait for a few days for the new credit card. Just terrible customer service.
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Review
#888585 Review #888585 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

Fees for their mistake | Citicards in Drums, Pennsylvania

1.6
Details
had a citi card since 2003 ...paid balance when the bill came in for 13 years they decide not to send bill last month said my responsibility to know when my payment is due charged me $30 plus interest even though i paid the balance and was told they can ajust the fee s and interest after the bill was paid...that's how citi rewards loyalty .... I understand now why their stock is down 80% over 15 years the worst investment anyone could have made since the turn of this century . just got another bill in for $2 for the interest on the fee's and interest they charged me
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Review
#853646 Review #853646 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Loss
$42

Contact Citicards Customer Service

Website:
creditcards.citi.com
Phone:
(800) 347-4934
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