Placentia, California
Not resolved
0 comments

I spoke to Laura from So Florida to question re payment made from my bank account in the amount of $300.00 and verified if the payment went thro, but she could not find out if it was,since the account number was not correct.So I gave her the correct acct. number.

Then she suggested I can pay with the new acct. no. I said I don't' want to pay twice, I said can you check cause my bank sent me a copy that it was paid.So I said can I talk to some one who knows how to check on this transaction, and she said I'm the supervisor!

What kind of a supervisor is she? As a Costco Amex customer which I never had a problem I will address this to the Costco Management that you reps or supervisor does not know what they are doing with costco executive members The switch to Citi is not good

Product or Service Mentioned: Citicards Customer Care.

Reason of review: Problems with payment.

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