Not resolved
1.9
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related).They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue..

Brought this to Citi's attention and filed a dispute.. They said after about a month that since I confirmed the charge I had to take it up with the merchant... what is the point of having card security etc if when duped they don't help?

I showed the unsigned contract and the texts of me asking the merchant for everything in writing...F you to Citi...

Review about: Citicards Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

I didn't like: How little they care.

Had an Experience with Citicards?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like