Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related). They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue..
Brought this to Citi's attention and filed a dispute.. They said after about a month that since I confirmed the charge I had to take it up with the merchant... what is the point of having card security etc if when duped they don't help?
I showed the unsigned contract and the texts of me asking the merchant for everything in writing... F you to Citi...
Product or Service Mentioned: Citicards Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Full refund.
I didn't like: How little they care.