Not resolved
3.3
Details
0 comments

I disputed a charge on my Citicard. The merchant was given 2.5 months to respond - September 9, 2015.

I received a letter dated September 3, 2015 indicating I had until AUGUST 19, 2015 to respond. I guess Citi uses a different calendar system. I always thought September was after August which meant I could not possibly respond. I then received a letter three days later stating because I had not responded to the August date, my dispute was closed in favor of the merchant.

I sent three FAXES and emails to the Dispute department which were ignored. I contacted Customer Service - they advised me to contact the Dispute Dept. (which had ignored all my info.) I am a 17 year customer with Citi.

As of the end of this month I will have closed my account.

Product or Service Mentioned: Citicards Account.

Reason of review: Poor customer service.

Monetary Loss: $514.

Citicards Cons: Personnel, Handling of charge dispute.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Citicards Reviews

  1. 42 reviews
  2. 17 reviews
  3. 9 reviews
  4. 0 reviews
  5. 2 reviews
Citicards reviews