Not resolved

I disputed a charge on my Citicard. The merchant was given 2.5 months to respond - September 9, 2015.

I received a letter dated September 3, 2015 indicating I had until AUGUST 19, 2015 to respond. I guess Citi uses a different calendar system. I always thought September was after August which meant I could not possibly respond. I then received a letter three days later stating because I had not responded to the August date, my dispute was closed in favor of the merchant.

I sent three FAXES and emails to the Dispute department which were ignored. I contacted Customer Service - they advised me to contact the Dispute Dept. (which had ignored all my info.) I am a 17 year customer with Citi.

As of the end of this month I will have closed my account.

Product or Service Mentioned: Citicards Account.

Reason of review: Poor customer service.

Monetary Loss: $514.

Citicards Cons: Personnel, Handling of charge dispute.

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