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I received a late payment notice by email yesterday on my Citi AAdvantage card for their $99 annual membership fee. I haven’t used this card in over a year.

I initially got the card for a family vacation that was in December 2017. They offered an attractive signup bonus with miles and first checked bag free. However, due to me using miles to book my flight and being forced to book the other 4 tickets for my family separately, AA would not honor the first checked bags free for my family’s bags. This cost my family over $100 round trip which was very upsetting.

6/26 11:48AM PDT (approx 45 min call) Called Citi / AAdvantage 800# and spoke with phone rep. She couldn’t help me so she transferred me to customer service who transferred me to their manager Richard, who transferred me to his manager Eric -each time I had to explain from the very beginning what the problem was and how I was asking for it to be resolved. Everyone I spoke with at this point kept telling me they can only waive the annual fee up to 60 days. I didn’t even know I had a balance due because I hadn’t used the card in over a year and apparently was on paperless billing.

The only two emails I recall receiving from Citi were within the last week or so. One saying my AA miles expired and the other yesterday when I first became aware of any balance owed to Citi. Eric couldn’t do anything and claimed there was nobody above him. All he offered was to fill out a customer complaint and somebody higher up would call me within 48 hours.

6/27 2:06PM PDT Kevin Fitzgerald called my cell and said there is nobody above him. He would not waive the $99 annual fee. He said he listened to my call from the day prior and nothing could be done.

Horrible customer service. He kept talking over me and repeatedly said they do not and will not waive the annual fee.

Reason of review: Problems with payment.

Monetary Loss: $99.

Preferred solution: Full refund.

Citicards Cons: Do not care, Handling of charge dispute, How little they care, Transferred multiple times.

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