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Contact Citicards Customer Service

How to Reach a Person at Citicards

Verified Contact Information

Toll-Free Number:

  • 1-800-325-2865
    TTY
Call Now
Send Message

Customer Service:

  • 1-800-950-5114
    Lost/Stolen
  • 1-800-347-4934

Business Customer Service:

  • 1-866-422-3091

Legal:

  • 1-833-971-1191
    CCPA Inquiries

Media:

  • 1-833-981-0270
    Opt-out of Marketing Emails

Customer Service:

customer.help@citi.com

Accounting/ Billing:

billingdisputes@citi.com

Citicards Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Citicards Phone Number
1 (800) 325-2865
Average Hold Time
00:14:23
Average Calls duration
1 minute
Most Popular Citicards Email Address
customer.help@citi.com
Citicards Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
View full overview

How To Contact Citicards?

The customer service phone number for Citicards is 1-800-950-5114. For TTY they accept 711 or other relay service.

You can find Citicards contact information on their website or on the back of your Citicards.

You can mail Citicards customer support. Citicards provides mailing addresses for different types of inquiries or payments. You can find the mailing address for your specific inquiry or payment type on the Citicards website, or on the back of your Citicards.

PissedConsumer Club

Contact Information

Citicards Website:

Citicards Help Center:

Corporate Office Address:

Citigroup Inc
388 Greenwich Street
New York, New York 10013
United States

Other Info (opening hours):

Locations:

United States

11060 Grader St,

Dallas,

Texas 75238


Taiwan

No. 1, Song Zhi Rd.,

Taipei City 110


India

Bandra Kurla Complex Road,

Mumbai,

Maharashtra 400051


United Kingdom

33 Canada Square,

London,

England E14 5

More contact details

How Customers Rate Citicards Support?

4.8 / 5
Good

Based on 2K calls to Citicards customer support through PissedConsumer.com and 4 survey responses.

Total Calls
2K
Avg Call Duration
02:18
Issues Resolved
15%

Why Customers Call Citicards?

Top Reasons of Customers Calls

  • Cards 29%
  • Payments and Charges 28%
  • Account 12%
  • Request for Information 9%
  • Customer Inquiries & Issues 9%
  • Shipping and Delivery 3%
  • Product/ Service 2%
  • Activation/ Cancellation 2%
  • Return/ Replace 1%
  • Website/ Application 1%
  • Employment <1%
  • Staff <1%
  • Fraud & Security Issues <1%
  • Refund <1%
  • Payments & Transfers <1%

Cards

29%
  • "Stolen card"
  • "Lost/stolen card"
  • "card is declining"

Payments and Charges

28%
  • "I needs to make a payment"
  • "I need a new debit card"
  • "Trying to pay my bill. I can't get through to customer service"

Account

12%
  • "I am trying for 3 days c to pay my account a n d can't pay it. What c do I have v to do."
  • "Cannot access my account former Sears Mastercard"
  • "Wrong balance/ speak to a representative"

Request for Information

9%
  • "Speak to representative"
  • "I need to talk to a representative"
  • "Questioning Power Of Attorney"

Customer Inquiries & Issues

9%
  • "Cash advance pin"
  • "Discrepancy with the welcome promotional Bonus miles offer"
  • "Available"

Shipping and Delivery

3%
  • "Did not receive my card"
  • "Never received card ending in 2068"
  • "Have not received credit. It's been at least two months since *** took over our Barclays account. My partner received his card at least a month ago."

Product/ Service

2%
  • "Problem with account"
  • "Damaged Card"
  • "Very upset"

Activation/ Cancellation

2%
  • "Terminate card"
  • "Need to cancel card"
  • "Cancel credit card"

Return/ Replace

1%
  • "Need replacement card"
  • "replacement card"
  • "Number change"

Website/ Application

1%
  • "Received 2 letters saying my application for new acct.was not accepted because they were unable to verify in formation.i did not request any acct from citi bank.the file number is642135****."
  • "Denied application"
  • "Application"

Employment

<1%
  • "i need payoff address"
  • "1099-C"
  • "Pay off bill"

Staff

<1%
  • "Customer service"
  • "Can't understand India customer service persons"
  • "Speak with customer service"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Stolen"

Refund

<1%
  • "Trying to get my money back from the atm"
  • "Need my money back"
  • "Refund check"

Payments & Transfers

<1%
  • "Transfer money"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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