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Summary of Citicards Customer Service Calls

84 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
03:27 AVG CALL DURATION
14% ISSUES RESOLVED

Customers Contact Citicards to Ask about:

Payments and Charges:

  • “To make a payment”
  • “Looking for credit on a transaction”
  • “Payment”

Cards:

  • “Card payment”
  • “Reopen card”
  • “Hold on card?”

Account:

  • “Trying to change password”
  • “Balance info”
  • “Online account got blocked”

Request for Information:

  • “Question about my credit card”

Other:

  • “Get evidence of coverage letter”
  • “Transfer”
  • “Restitution”

Citicards Rating Stats

1.5 out of 5 stars
based on 53 reviews
See all 191 reviews

Rating stats

  1. 31 reviews
  2. 14 reviews
  3. 8 reviews
  4. 0 reviews
  5. 0 reviews

About Citicards

Top 5 Likes about Citicards

Points, Offer of 50000 aa miles, First customer service person 2 month ago, Costco offers

Top 5 Dislikes about Citicards

Handling of charge dispute, Level of help, I hate them bad customer service, Worst customer service ever, Spent over 4 hours on phone trying to get assistance

Summary

CitiCards is the largest credit card on the global scale. The company operates about 150 million accounts. CitiCards is the largest consumer business within Citi. The company has locations in 30 sites throughout North America and in other 45 countries of the world. It issues a variety of 37 cards for different purposes, including, for example, Citi Diamond Preferred Rewards Card, Driver's Edge Platinum Select Card, Citi CashReturnsSM MasterCard to mention just a few. Cards issued by CitiCards are used for travel rewards collection, college purposes, business, etc. The website of the company offers online application, detailed information on card fees and terms of use, as well as constant CitiCards promotions.

Citicards is ranked 26 out of 308 in Cards category

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Citicards Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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Products and Services Sold by Citicards

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