Contact Information

Citicards Phone Numbers

Toll-Free Number:

  • (800) 347-4934

Business:

  • (800) 325-2865 TTY
  • (866) 422-3091

Consumer:

  • (800) 325-2865 TTY
  • (800) 347-4934

Customer Service:

  • (800) 325-2865 (For hearing- and speech-impaired services only TTY
  • (855) 488-6642 AT&T Access Credit Card from Citi
  • (866) 533-5384 BrandSource® Credit Card
  • (888) 278-8283 BRP
  • (800) 842-6596 Citi Prestige® Card, Citi ThankYou® Preferred Card,Citi ThankYou® Preferred Card for College Student
  • (800) 950-5114 Citi Secured Mastercard
  • (866) 696-5673 Citi Simplicity® Card
  • (888) 766-2484 Citi® / AAdvantage® Executive® World EliteTM Mastercard®
  • (800) 823-4086 Citi® Diamond Preferred® Card
  • (855) 473-4583 Citi® Double Cash Card
  • (855) 378-6467 Costco Anywhere Visa® Card by Citi
  • (888) 343-1127 Drive Card,Exmark Credit Card
  • (888) 271-8288 Electronics & Appliances Card
  • (866) 458-4271 Expedia®+ Card from Citi,Expedia®+ Voyager Card from Citi
  • (800) 344-4355 ExxonMobil Personal Card
  • (888) 344-2237 Ford Service Card
  • (888) 343-3671 Home Furnishings
  • (877) 215-8733 Honda Power Equipment Card
  • (877) 527-4612 Honda Power Sports
  • (888) 272-0739 Jewelers Reserve Card
  • (877) 527-4519 Kawasaki Credit Card
  • (888) 344-2237 Lincoln Owner Card
  • (888) 574-1301 My Best Buy® Credit Card ,My Best Buy® Visa®
  • (800) 244-3113 Office Depot® Personal Credit Account
  • (888) 574-1315 Pacific Sales™ Credit Card
  • (888) 344-2237 Quick Lane Card
  • (800) 321-7902 Ross-Simons Credit Card
  • (800) 917-7700 Sears Card®,Sears Home Improvement AccountSM,Sears MasterCard®
  • (800) 331-3703 Shell Card
  • (866) 743-5562 Shell Platinum Select from Citi
  • (866) 529-5181 Sidney Thomas Jewelers
  • (800) 733-2713 Staples® Personal Credit Card
  • (800) 278-6626 Sunoco Rewards Card
  • (800) 733-2654 The American Airlines Credit CardSM
  • (888) 276-1229 The Brooks Brothers Platinum MasterCard®
  • (888) 274-3777 The Brooks Card®
  • (800) 767-0291 The Goodyear Credit Card
  • (800) 677-0232 The Home Depot Consumer Credit Card
  • (800) 767-0291 The Just Tires Credit Card
  • (866) 533-8532 The Merchant Tire Credit Card
  • (888) 867-5658 The National Tire & Battery Credit Card
  • (866) 533-8052 The Tire Kingdom Credit Card
  • (888) 343-1127 Toro Credit Card, Volkswagen Service Card
  • (800) 263-0691 Tractor Supply Company® Personal Credit Card
  • (855) 207-9816 Wawa Credit Card
  • (877) 640-3983

Lost/stolen:

  • (800) 325-2865 TTY
  • (800) 950-5114
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Summary of Citicards Customer Service Calls

211 TOTAL
CALLS
76% SUCCESSFUL
CONNECTIONS
03:25 AVG CALL
DURATION
34% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Citicards to Ask about:

Payments and Charges Question:

  • “Payment” , Review # 1712335
  • “Charges” , Review # 1689377
  • “Pay .my bill” , Review # 1682882

Cards Question:

  • “New card opened by name with somebody problem”
  • “Card paybill payment”
  • “Card payment”

Account Question:

  • “Balance info”
  • “Balance info and lost card” , Review # 1706086
  • “Account information”

Request for Information Question:

  • “Find out limits”
  • “Question about my credit card”
  • “Inquiry”

Shipping and Delivery Question:

  • “Did not receive my credit card”
  • “Did not receive my Citicard”

Staff Question:

  • “Costumer service”
  • “Customer service”

Website/ Application Question:

  • “Application”

Product/ Service Question:

  • “The app is not working”

Return/ Replace Question:

  • “I got an email saying my mail had been returned”

Employment Question:

  • “Payoff”

Activation/ Cancellation Question:

  • “Cancel”

Other Question:

  • “Waiting approval of cc”
  • “I need to know my limit”
  • “Get statements from 2015”

Citicards Rating Stats

1.6 out of 5 stars
based on 71 reviews
See all 224 reviews

Rating trend

About

Top Citicards Services

Customer Care, Rewards Program, Card Replacement

Top Citicards Products

Credit Card, Account, Website

Citicards Pros and Cons

Pros: Points, Offer of 50000 aa miles, Great card to have, First customer service person 2 month ago, Costco offers

Cons: Worst customer service ever, Handling of charge dispute, Level of help, I hate them bad customer service, How little they care

Summary

CitiCards is the largest credit card on the global scale. The company operates about 150 million accounts. CitiCards is the largest consumer business within Citi. The company has locations in 30 sites throughout North America and in other 45 countries of the world. It issues a variety of 37 cards for different purposes, including, for example, Citi Diamond Preferred Rewards Card, Driver's Edge Platinum Select Card, Citi CashReturnsSM MasterCard to mention just a few. Cards issued by CitiCards are used for travel rewards collection, college purposes, business, etc. The website of the company offers online application, detailed information on card fees and terms of use, as well as constant CitiCards promotions.

Citicards reviews and complaints

Citicards is ranked 23 out of 361 in Cards category

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Citicards Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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