Citicards Phone Numbers and Emails

Toll-Free Number:

  • (800) 325-2865
    TTY

Customer Service:

  • (800) 950-5114
    Lost/Stolen
  • (800) 347-4934

Business Customer Service:

  • (866) 422-3091

Legal:

  • (833) 971-1191
    CCPA Inquiries

Media:

  • (833) 981-0270
    Opt-out of Marketing Emails

Citicards Emails:

Accounting/ Billing
Customer Service
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Citicards Contact Information

Citicards Website:

Citicards Help Center:

Corporate Office Address:

Citigroup Inc
388 Greenwich Street
New York, New York 10013
United States

Other Info (opening hours):

Locations:

United States

11060 Grader St,

Dallas,

Texas 75238


Taiwan

No. 1, Song Zhi Rd.,

Taipei City 110


India

Bandra Kurla Complex Road,

Mumbai,

Maharashtra 400051


United Kingdom

33 Canada Square,

London,

England E14 5

Citicards Rating Based on 158 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of Citicards Customer Service Calls

1.3K TOTAL
CALLS
03:30 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Citicards Customer Service?

Cards Question:

  • “Lost or stolen card”
  • “Lost Citi credit card”
  • “My card is lost or stolen”

Payments and Charges Question:

  • “Pay bill”
  • “I'll pay my bill my balance is still zero”
  • “Make a payment”

Account Question:

  • “New account verification”
  • “To make sure which account I have set up for payments”
  • “Trying to change password”

Request for Information Question:

  • “Check my application”
  • “Fund transfer request made but not completed”
  • “Information on opening up a business account”

Shipping and Delivery Question:

  • “Never received credit card”
  • “Didn't get my card”
  • “Where is my new card?”

Activation/ Cancellation Question:

  • “Cancel the card”
  • “Cancel card”
  • “Need to activate auto pay on new card”

Website/ Application Question:

  • “Fraudulent credit application”
  • “Your website changed and do not take citi card payments for the current date”
  • “Application status”

Product/ Service Question:

  • “You damaged my credit”
  • “Computer not working”
  • “Need to connect my wayfair store card to citi bank”

Staff Question:

  • “Customer service”
  • “Speak with customer service”
  • “Costumer service”

Employment Question:

  • “1099C form”
  • “Payoff”
  • “Payoff statement”

Return/ Replace Question:

  • “I need a replacement card”
  • “I got an email saying my mail had been returned”

Refund Question:

  • “Refund check”
  • “Refund”
  • “Refund missing”

Other Question:

  • “Lost credit catd”
  • “My bank is is block and trying to fixes it”
  • “Credit report”

About

Citicards Pros and Cons

Pros: Points, No annual fee, Cant think of any at the moment, Rewards, Cash back

Cons: Worst customer service ever, Handling of charge dispute, Bad customer service, Level of help, Extremely long hold times to speak to representative

Related Companies

Citigroup, Citibank, Red Roof Inn, CitiMortgage, CitiFinancial Auto

Summary

CitiCards is the largest credit card on the global scale. The company operates about 150 million accounts. CitiCards is the largest consumer business within Citi. The company has locations in 30 sites throughout North America and in other 45 countries of the world. It issues a variety of 37 cards for different purposes, including, for example, Citi Diamond Preferred Rewards Card, Driver's Edge Platinum Select Card, Citi CashReturnsSM MasterCard to mention just a few. Cards issued by CitiCards are used for travel rewards collection, college purposes, business, etc. The website of the company offers online application, detailed information on card fees and terms of use, as well as constant CitiCards promotions.

Citicards reviews and complaints

Citicards is ranked 32 out of 185 in Cards category

Area Served

USA

Payment Methods

MasterCardVISA

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