Citicards Phone Numbers and Emails

Toll-Free Number:

  • (800) 950-5114
    Lost/Stolen

Customer Service:

  • (800) 950-5114
    Lost/Stolen
  • (800) 325-2865
    TTY
  • (800) 347-4934

Business Customer Service:

  • (866) 422-3091

Legal:

  • (833) 971-1191
    CCPA Inquiries

Media:

  • (833) 981-0270
    Opt-out of Marketing Emails

Citicards Emails:

Accessibility
Accounting/ Billing
Customer Service
More phone numbers and emails Less phone numbers and emails

Citicards Contact Information

Citicards Website:

Citicards Online Chat:

Corporate Office Address:

Citigroup Inc
P.O. Box 6500
Sioux Falls, South Dakota 57117
United States

Other Info (opening hours):

Mailing Addresses

Payments by Regular Mail

P.O. BOX 9001037

Louisville KY, 40290-1037

Overnight Delivery / Express Payments

Citibank Express Payments

6716 Grade Lane

Building 9, Suite 910 Louisville, KY 40213

Payments Costco Anywhere Visa Cards

PO Box 78019

Phoenix, AZ 85062-8019

Costco Anywhere Visa Cards

PO BOX 790046

ST. LOUIS, MO 63179-0046

Overnight Payments

Costco Anywhere Visa Cards

Attention: Bankcard Payments Department

6716 Grade Lane

Building 9, Suite 910

Louisville, KY 40213

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Citicards Rating Based on 133 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of Citicards Customer Service Calls

862 TOTAL
CALLS
03:28 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Citicards Customer Service?

Cards Question:

  • “LOst card”
  • “Missing credit card in my house”
  • “New card”

Payments and Charges Question:

  • “Bill”
  • “I am trying to trace a payment so I can return an order”
  • “Accidentally they charged me twice”

Account Question:

  • “Close my account”
  • “Access to account”
  • “Missing statement for my account”

Request for Information Question:

  • “Find out balance”
  • “Wanna know about a citicard i got”
  • “I would like to know when my credit card available to use it?”

Shipping and Delivery Question:

  • “Never received card”
  • “Did not receive my Citicard”
  • “I have not received my card”

Activation/ Cancellation Question:

  • “Activation”
  • “Want to cancel a purchase”
  • “Activate Costco's card”

Return/ Replace Question:

  • “I need a replacement card”
  • “I got an email saying my mail had been returned”

Employment Question:

  • “Payoff”
  • “Payoff statement”

Staff Question:

  • “Speak with customer service”
  • “Costumer service”
  • “Customer service”

Product/ Service Question:

  • “Need to connect my wayfair store card to citi bank”
  • “Was approved then lost internet connection”
  • “Recent withdrawls”

Website/ Application Question:

  • “Application”
  • “Application status”

Refund Question:

  • “Refund missing”
  • “Refund”

Other Question:

  • “Inquiring about points w purchases”
  • “Confusing statement”
  • “Fraud alert”

About

Top Citicards Services

Customer Care, Card Replacement, Identity Theft Protection

Top Citicards Products

Credit Card, Account, Website

Citicards Pros and Cons

Pros: Points, Rewards, No annual fee, Cash back, Cant think of any at the moment

Cons: Worst customer service ever, Handling of charge dispute, Bad customer service, Level of help, Extremely long hold times to speak to representative

Related Companies

Citigroup, Citibank, Red Roof Inn, CitiMortgage, Citi Easy Deals

Summary

CitiCards is the largest credit card on the global scale. The company operates about 150 million accounts. CitiCards is the largest consumer business within Citi. The company has locations in 30 sites throughout North America and in other 45 countries of the world. It issues a variety of 37 cards for different purposes, including, for example, Citi Diamond Preferred Rewards Card, Driver's Edge Platinum Select Card, Citi CashReturnsSM MasterCard to mention just a few. Cards issued by CitiCards are used for travel rewards collection, college purposes, business, etc. The website of the company offers online application, detailed information on card fees and terms of use, as well as constant CitiCards promotions.

Citicards reviews and complaints

Citicards is ranked 41 out of 195 in Cards category

Area Served

USA

Payment Methods

MasterCard

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