Not resolved

Received CIti Card bill today. Account closed > 2 months ago.

Citi refunded fraudulent charges from Kindle when Kindle was bought. Never had Kindle charges. Cashed CIti refund check last month and now they are charging me again claiming Kindle refunded directly to me. The customer Service representatives accused me of not being smart enough.

IDIOTS and very rude. They have online records of when the fraudulent charges were removed but apparently can't read English. not sure why i have to enter 100 words but here we go.

Fifteen more to go and now ten more. Need to watch Millennial International and enough.

Product or Service Mentioned: Citicards Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

Citicards Pros: First customer service person 2 month ago.

Citicards Cons: Rude customer service reps.

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