Citicards
Reviews and Complaints
Cannot get ahold of a rep
Bank statements prior to 2017
User's recommendation: Just go to a data mining firm for a real chance at getting to the useful information your call to yhe bank wanted to know the abuse about.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaThey stole my refund again
Preferred solution: Full refund
User's recommendation: Try another company. Citi has a habit of not refunding money you are due, but stealing it and taking your credit card billing that is not due out of your refunds.
Resolved: Charges not made by me! Citicard WORST CC.
Company fixed the issue and I have been provided with full refund.
- Bad policies
- No empathy
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don’t use! Worst CC!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chelan, WashingtonCiti is NOT ON YOUR SIDE
- Dispute department handling of refunds
Preferred solution: Full refund
User's recommendation: Stay Away
I am trying to trace a payment so I can return an order
- Good most of the time
- Not helping me with this return
Preferred solution: Full refund
Horrible customer service
- Unacceptable customer service
- Extremely long hold times to speak to representative
- Bad policies
User's recommendation: There are better Card companies out there!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReporting Terrible Customer Service In Your Billing Dispute Department
- Points
- I hate them bad customer service
- Dispute department handling of refunds
- Everything else
Preferred solution: Full refund
User's recommendation: use a different CC company ...we charge half a million a year and still get the rep that cannot speak english or is knowlageable about much other than how to answer a phone form home with dog in background - very unprofessional form the worlds biggest cc issuer
It said my call can’t be completed as dial
Preferred solution: Deliver product or service ordered
Cannot reach any customer service person or billing department with the phone numbers provided on the bill or a credit card. Each number is listed as a wrong number. What is going on is your system an
No response.
User's recommendation: Get a different credit card!
Access account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRuined my CIBIL Score for un-consented card renewal
- Handling of charge dispute
- Charges interest on 0 balance
Preferred solution: Let the company propose a solution
User's recommendation: Please take consent before imposing charges.
I didn't recevied my replacement card
Credit line reduction
User's recommendation: Avoid them.
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