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1.7
Details
Obviously your service people are poorly trained.I called the Chat Line to ask for info. on two transactions on my credit card(9365) in Oct. 2016. After 20 minutes the brilliant chat service person finally told me that his access only goes to Feb 2017. He obviously was...
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Review
#1187571 Review #1187571 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.9
Details
NOT HAPPY - Citicards
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related).They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
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1 comment
Anonymous
#1502160

I want three is just a scam they are a vanilla tree it will save them LOL it

Review
#1100282 Review #1100282 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • How little they care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
1.7
Details
I am a 58 year old male with excellent credit.I decided to get a Hilton Honors Citi card to build Hilton points. Within two weeks Citi shut down the account due to perceived fraud. They would not explain anything to me and refused to believe who I was! I answered the...
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1 comment
Anonymous
#1281082

I have been with Citi card for 4 years and they jacked up my interest rate so high due to one missed payment even if I did missed the payment due to their fault and when I try to resolve the issue they were not be able to help me to solve the problem. As far as I am concerned citi card is a criminal company.

No wonder People in this country pissed of with this national institutions like citi card.

It is a rip off. I will never do business with them once I paid of this balance.

Review
#938600 Review #938600 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • I hate them bad customer service
Reason of review
Poor customer service
Tags
  • Citicard Scam Dispute

Citicards Customer Care Review from Pipersville, Pennsylvania

1.7
Details
TERRIBLE customer service. I was on hold multiple times for almost half an hour and I never got through to anyone. When I finally did, they intentionally screwed up my name change. I was a bit frustrated after being on hold and bein transferred so I had a stern tone. I spelled out my new name clearly, which is short and simple, five times and yet he still misspelled it. Because of his intentional error, I have to wait a few days to receive my new credit that has an incorrect name and activate it. Then, I have to call back to get name changed and then wait for a few days for the new credit card. Just terrible customer service.
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Review
#888585 Review #888585 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

Citi Cards Thank You Premier | Citicards in Los Angeles, California

1.6
Details
The worst customer service I've ever experienced. 30-45 minute hold times, 4 different calls to resolve a simple issue, customer service representatives based offshore that don't know how to answer basic questions without transferring, late arrival of card, penalties and service fees based on all these delays. The list goes on. After holding on the last call for 45 mins, I finally tried chatting with someone. The first person had to transfer me (are you kidding me?) and I then waited on chat for 20 minutes before finally giving up! The card does it's job but the customer service makes you want to kill yourself. DO NOT GET THIS CARD if you want simplicity and efficiency when you have a problem.
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1 comment
Anonymous
#1178283

Typical Citibank/Citicorp. They do no hire Americans, who seem read scripts and are incapable of thinking.

They rely on technology and pre-recorded messages and interminable wait time. BAD SERVICE is the Citi hallmark.

Review
#868995 Review #868995 is a subjective opinion of poster.
Service
Citicards Customer Care
Pros
  • Points
Reason of review
Poor customer service
Loss
$1000

Fees for their mistake | Citicards in Drums, Pennsylvania

1.6
Details
had a citi card since 2003 ...paid balance when the bill came in for 13 years they decide not to send bill last month said my responsibility to know when my payment is due charged me $30 plus interest even though i paid the balance and was told they can ajust the fee s and interest after the bill was paid...that's how citi rewards loyalty .... I understand now why their stock is down 80% over 15 years the worst investment anyone could have made since the turn of this century . just got another bill in for $2 for the interest on the fee's and interest they charged me
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Review
#853646 Review #853646 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Loss
$42

Citicards Customer Care Review from Lady Lake, Florida

1.7
Details
Timeshare buyback-vacation plan "scam" in January, notified Citi four days after - took advice of dispute department, received conditional credits and they recharges us, they took side of merchant, we are out lots of money, no vacation package, no checks coming for existing timeshares. They make more money off scammers than cardholders. So much for 10 plus years as cardholder - their customer service is despicable, very disappointing to see older people - first scammed by really good *** artists and then your credit card company
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Review
#839332 Review #839332 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

Contact Citicards Customer Service

Website:
creditcards.citi.com
Phone:
(800) 347-4934
All Citicards Contacts

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