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1.0
Details
After I had a bad experience with a seller who asked me to pay by PayPal as friends and family (I did not know I wouldn’t be protected by PayPal) I requested support from citi bank to solve my dispute. They made me send about 6 faxes with all the evidence which I had...
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Review
#1402264 Review #1402264 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Problems with payment
1.0
Details
Received CIti Card bill today.Account closed > 2 months ago. Citi refunded fraudulent charges from Kindle when Kindle was bought. Never had Kindle charges. Cashed CIti refund check last month and now they are charging me again claiming Kindle refunded directly to me....
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Review
#1188410 Review #1188410 is a subjective opinion of poster.
Service
Citicards Customer Care
Pros
  • First customer service person 2 month ago
Cons
  • Rude customer service reps
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
1.0
Details
In July I authorized a payment of $100.00 from my checking account and that is what I reviewed and submitted They changed the payment to the entire balance on my card.I notified them the day that it happened. They said 3 to 5 days for refund, then I notified them again...
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1 comment
Anonymous
#1376396

Wow, You're awesome.

Review
#1082032 Review #1082032 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • I hate them bad customer service
  • Level of help
Reason of review
Poor customer service
Loss
$2445
Preferred solution
Full refund
Tags
  • customer service fail
  • credit cards fees
  • Personal credit card account

DISPUTE PROCESS IS A JOKE | Citicards

1.0
Details
I disputed a charge from an online vendor where the refund did not go through. I sent a copy of refund notice from vendor for full amount and Citi placed a temp credit on my account. 2 months later they reversed the credit and stated vendor responded that item was ordered. Well duh, that was the dispute issue I ordered the item, they charged me, the next day I cancelled and they sent me a refund confirmation. Citi refused to do any further follow up and I was told by their Executive Office that they only even had a dispute process because MC/Visa MADE THEM. IN OTHER WORDS THEY DON'T CARE ABOUT CUSTOMER SERVICE AT ALL.
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Review
#1011617 Review #1011617 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • Worst customer service ever
  • Executive office is the worst
  • Spent over 4 hours on phone trying to get assistance
Reason of review
Worst customer service ever
Loss
$85
Preferred solution
Full refund

Citicards Customer Care Review from Brooklyn, New York

1.2
Details
As most people are finding Citi customer service reps are not trained to sort thru account issues even supposed managers, I never had an issue with American Express for ten years I have had no issues second Costco switched the problem started currently seeking legal consel to sort through two day circus of Citi Visa having mismanaged my account. They are refusing to cancel my account on top of previous issues.
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Review
#893065 Review #893065 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

WORST Customer Service EVER | Citicards in San Francisco, California

1.4
Details
I just signed up for this credit card and wished I had known about the terrible customer service. I would have never signed up. I never thought customer service would even be this terrible because AMEX, Discover, Chase, and Capital One are AMAZING. Never thought it was possible, but Citi has made horrible credit card company customer service possible. They deserve an award for being so noticeably terrible. 1. 45min to 60min call waits. 2. When you finally get to speak to someone, they are rude and don't "listen" 3. They will hang up on you if they don't want to address your concerns any more 4. If they feel like they are done helping you, they will end the call, regardless of whether you are actually done with your questions. 5. NO ONE CARES about your issues, you are SOL.
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Review
#883807 Review #883807 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
1.0
Details
For my business I must bank online with all the major credit cards.Citibank has the worst online experience and when I tried to fix it and have my password reset they could not help me. I am closing my account immediately and moving to other banks. I was traveling and...
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1 comment
Anonymous
#1204723

Agreed

Review
#826491 Review #826491 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
I am closing my account immediately, moving to other bank cards. I do not want to waste my time with their website or support.

Contact Citicards Customer Service

Website:
creditcards.citi.com
Phone:
(800) 347-4934
All Citicards Contacts

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