Product: Citicards Customer Care Clear all filters (0 of 26 reviews match)
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CitiCard’s customer service and technology has to be the worse I have ever experienced. Not only today but in recent months as well. I have called multiple times to speak with someone about removing the membership fee and late fee that was assessed to my account. Yes,...
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Citicards Customer Care
#1260518
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Citicards - Credit card charges

No courtesy in payment mistake, I called and reported my mistake and made full payment. They took my payment before telling me no on fee reversal, your competitors are not this mean and greedy.
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Citicards Customer Care
#1254321
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I am switching to AM EX Platinum business...I wrote the home office with no reply. My employee cards are expiring and I have to call and wait on the phone for as long as an hour to get one sent...they promise to send overnight and do not. Something totally wrong is...
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Citicards Customer Care
#1227808
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February 13, 2018 Joanna Baatz Executive Response Unit 1-605-331-1843 Citibank Office of the President PO Box 6000 Sioux Falls, SD 57117-6000 CitiBusiness Account ending in XXXX Dear Joanna Baatz, I have received your Feb 5, 2018 letter on February 12, 2018.Your letter...
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Citicards Customer Care
#1193305
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Received CIti Card bill today.Account closed > 2 months ago. Citi refunded fraudulent charges from Kindle when Kindle was bought. Never had Kindle charges. Cashed CIti refund check last month and now they are charging me again claiming Kindle refunded directly to me....
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1.0
Product
Citicards Customer Care
I liked
  • First customer service person 2 month ago
I didn't like
  • Rude customer service reps
#1188410
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Obviously your service people are poorly trained.I called the Chat Line to ask for info. on two transactions on my credit card(9365) in Oct. 2016. After 20 minutes the brilliant chat service person finally told me that his access only goes to Feb 2017. He obviously was...
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1.7
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Citicards Customer Care
#1187571
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I'm done with Citicards. Life is too short. I have one of their top cards: Advantage Platinum Select. They treat Platinum customers the same way lots of people treat homeless panhandlers. You'd think they would at least be polite to all their customers. They sent me...
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Citicards Customer Care
#1137802
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Citicards - NOT HAPPY
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related).They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
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Anonymous
Anonymous

I want three is just a scam they are a vanilla tree it will save them LOL it

1.9
Product
Citicards Customer Care
I didn't like
  • How little they care
#1100282
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In July I authorized a payment of $100.00 from my checking account and that is what I reviewed and submitted They changed the payment to the entire balance on my card.I notified them the day that it happened. They said 3 to 5 days for refund, then I notified them again...
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Anonymous
Bl

Wow, You're awesome.

1.0
Product
Citicards Customer Care
I didn't like
  • I hate them bad customer service
  • Level of help
#1082032
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I disputed a charge from an online vendor where the refund did not go through.I sent a copy of refund notice from vendor for full amount and Citi placed a temp credit on my account. 2 months later they reversed the credit and stated vendor responded that item was...
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1.0
Product
Citicards Customer Care
I didn't like
  • Spent over 4 hours on phone trying to get assistance
  • Executive office is the worst
  • Worst customer service ever
#1011617
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