Product: Citicards Customer Care Clear all filters (20 of 20 reviews match)
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I'm done with Citicards. Life is too short. I have one of their top cards: Advantage Platinum Select. They treat Platinum customers the same way lots of people treat homeless panhandlers. You'd think they would at least be polite to all their customers. They sent me...
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Citicards Customer Care
#1137802
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Citicards - NOT HAPPY
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related).They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
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1.9
Product
Citicards Customer Care
I didn't like
  • How little they care
#1100282
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In July I authorized a payment of $100.00 from my checking account and that is what I reviewed and submitted They changed the payment to the entire balance on my card.I notified them the day that it happened. They said 3 to 5 days for refund, then I notified them again...
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Anonymous
Bl

Wow, You're awesome.

1.0
Product
Citicards Customer Care
I didn't like
  • Level of help
  • I hate them bad customer service
#1082032
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Citicards Customer Care Review

#869647
Worst customer service so far....kept on hold for 35 minutes and waiting....Tried 3 times in last 2 days and gave up after 30 minutes of waiting...$50 eligible statement credit not provided
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I disputed a charge from an online vendor where the refund did not go through.I sent a copy of refund notice from vendor for full amount and Citi placed a temp credit on my account. 2 months later they reversed the credit and stated vendor responded that item was...
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1.0
Product
Citicards Customer Care
I didn't like
  • Spent over 4 hours on phone trying to get assistance
  • Worst customer service ever
  • Mgmt stated they only helped disutes because forced to by mcvisa
#1011617
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I got invited to attend a relatives wedding in Shenectady N.Y.on5/23/16.My son and dauther in law agreeded to pay the airfare and I agreeded to pay for the hotel. Wewere told by N.Y. relatives to stay at the Albany airport hotel. Later that day we were switched by...
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Citicards Customer Care
#989519
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I am a 58 year old male with excellent credit.I decided to get a Hilton Honors Citi card to build Hilton points. Within two weeks Citi shut down the account due to perceived fraud. They would not explain anything to me and refused to believe who I was! I answered the...
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Anonymous
Anonymous

I have been with Citi card for 4 years and they jacked up my interest rate so high due to one missed payment even if I did missed the payment due to their fault and when I try...

1.7
Product
Citicards Customer Care
I didn't like
  • I hate them bad customer service
#938600
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After being a victim of fraud citi card had drained me of all my energy from 8 am.The questions which were asked were ridiculous. The rude Female from India I believe was of no help, refused to transfer me to her supervisor and give me her name. I'm absolutely...
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Product
Citicards Customer Care
#933135
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f you have a dispute for any service that you're dissatisfied with, they will never back you up or help you in any way, please get rid of their credit card and get American express they're the best. After asking me to provide so many documents, faxes and emails...
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Anonymous
Anonymous

Citi/ Visa credit cards holders be Aware very bad service will never back you up.

Product
Citicards Customer Care
#919614
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I used their online chat and was told they could not help me and I would have to call to talk to a supervisor.I called, waited over 30 minutes, only to be told that all the supervisors were either not available or helping other customers. I asked to be called back when...
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Citicards Customer Care
#899849
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As most people are finding Citi customer service reps are not trained to sort thru account issues even supposed managers, I never had an issue with American Express for ten years I have had no issues second Costco switched the problem started currently seeking legal...
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1.2
Product
Citicards Customer Care
#893065
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