Product: Citicards Customer Care Clear all filters (27 of 27 reviews match)
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1.0
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After I had a bad experience with a seller who asked me to pay by PayPal as friends and family (I did not know I wouldn’t be protected by PayPal) I requested support from citi bank to solve my dispute. They made me send about 6 faxes with all the evidence which I had...
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#1402264 Review #1402264 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Problems with payment
CitiCard’s customer service and technology has to be the worse I have ever experienced. Not only today but in recent months as well. I have called multiple times to speak with someone about removing the membership fee and late fee that was assessed to my account. Yes,...
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#1260518 Review #1260518 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

Citicards - Credit card charges

No courtesy in payment mistake, I called and reported my mistake and made full payment. They took my payment before telling me no on fee reversal, your competitors are not this mean and greedy.
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#1254321 Review #1254321 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Problems with payment
I am switching to AM EX Platinum business...I wrote the home office with no reply. My employee cards are expiring and I have to call and wait on the phone for as long as an hour to get one sent...they promise to send overnight and do not. Something totally wrong is...
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#1227808 Review #1227808 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
February 13, 2018 Joanna Baatz Executive Response Unit 1-605-331-1843 Citibank Office of the President PO Box 6000 Sioux Falls, SD 57117-6000 CitiBusiness Account ending in XXXX Dear Joanna Baatz, I have received your Feb 5, 2018 letter on February 12, 2018.Your letter...
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#1193305 Review #1193305 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
1.0
Details
Received CIti Card bill today.Account closed > 2 months ago. Citi refunded fraudulent charges from Kindle when Kindle was bought. Never had Kindle charges. Cashed CIti refund check last month and now they are charging me again claiming Kindle refunded directly to me....
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Review
#1188410 Review #1188410 is a subjective opinion of poster.
Service
Citicards Customer Care
Pros
  • First customer service person 2 month ago
Cons
  • Rude customer service reps
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
1.7
Details
Obviously your service people are poorly trained.I called the Chat Line to ask for info. on two transactions on my credit card(9365) in Oct. 2016. After 20 minutes the brilliant chat service person finally told me that his access only goes to Feb 2017. He obviously was...
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Review
#1187571 Review #1187571 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Citicards - Lousy surly service, time-wasting, just stupid.

There are too many abuses and instances of surly, unfriendly, inefficient, utterly unjustifiable treatment of customers to address even a fraction of them. I'm done with Citicards. Life is too short. I have one of their top cards: Advantage Platinum Select. They treat Platinum customers the same way lots of people treat homeless panhandlers. You'd think they would at least be polite to all their customers. They sent me one of their automated calls, I go through the miserable, unhelpful system endlessly, it asks questions that call for an answer that is NOT one of the options provided, and when I then press zero, they say, "Here, let's transfer you to a person . . . and then it hangs up. Then I call the main customer service number, and some lowlife gives me only her first name but demands my full name, my mother's maiden name, my card number, etc., all of which they claim is for MY security. They make clear that they couldn't care less about my security or any other customer's security. Am I irate? You bet I am. It's hard not to suspect that the reason it's so hard to get a real human is that their personnel speak such poor English. And I'd be astonished to learn they're paying all these people who speak minimal English a decent wage. I finally got a human in their fraud department (again, I was responding to THEIR automated call), but this person gave me no help whatsoever, so I got someone purporting to be a manager on the phone. He couldn't or wouldn't do anything to help, and when I asked him to give me some way to identify the first person, he said he normally could, but somehow the computer wouldn't let him do that this time. In other words, she or he had done something to hide even the slightest way to identify the person about whom I wised to make a complaint. No accountability at all. No wonder their CEO just quit, "effective immediately." They can't show respect and decency to one another OR their customers. Citibank is a mess, not unlike Wells Fargo. I'm getting out, and I urge everyone to do so.
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Review
#1137802 Review #1137802 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
1.9
Details
Citicards - NOT HAPPY
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related).They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
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1 comment
Anonymous
#1502160

I want three is just a scam they are a vanilla tree it will save them LOL it

Review
#1100282 Review #1100282 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • How little they care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Contact Citicards Customer Service

Website:
creditcards.citi.com
Phone:
(800) 347-4934
All Citicards Contacts

Citicards Reviews

  1. 42 reviews
  2. 17 reviews
  3. 9 reviews
  4. 0 reviews
  5. 2 reviews
Citicards reviews
1.0
Details
In July I authorized a payment of $100.00 from my checking account and that is what I reviewed and submitted They changed the payment to the entire balance on my card.I notified them the day that it happened. They said 3 to 5 days for refund, then I notified them again...
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1 comment
Anonymous
#1376396

Wow, You're awesome.

Review
#1082032 Review #1082032 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • I hate them bad customer service
  • Level of help
Reason of review
Poor customer service
Loss
$2445
Preferred solution
Full refund
Tags
  • customer service fail
  • credit cards fees
  • Personal credit card account