Product: Citicards Customer Care Clear all filters (23 of 23 reviews match)
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February 13, 2018 Joanna Baatz Executive Response Unit 1-605-331-1843 Citibank Office of the President PO Box 6000 Sioux Falls, SD 57117-6000 CitiBusiness Account ending in XXXX Dear Joanna Baatz, I have received your Feb 5, 2018 letter on February 12, 2018.Your letter...
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Citicards Customer Care
#1193305
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Received CIti Card bill today.Account closed > 2 months ago. Citi refunded fraudulent charges from Kindle when Kindle was bought. Never had Kindle charges. Cashed CIti refund check last month and now they are charging me again claiming Kindle refunded directly to me....
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1.0
Product
Citicards Customer Care
I liked
  • First customer service person 2 month ago
I didn't like
  • Rude customer service reps
#1188410
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Obviously your service people are poorly trained.I called the Chat Line to ask for info. on two transactions on my credit card(9365) in Oct. 2016. After 20 minutes the brilliant chat service person finally told me that his access only goes to Feb 2017. He obviously was...
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1.7
Product
Citicards Customer Care
#1187571
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I'm done with Citicards. Life is too short. I have one of their top cards: Advantage Platinum Select. They treat Platinum customers the same way lots of people treat homeless panhandlers. You'd think they would at least be polite to all their customers. They sent me...
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Citicards Customer Care
#1137802
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Citicards - NOT HAPPY
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related).They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
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1.9
Product
Citicards Customer Care
I didn't like
  • How little they care
#1100282
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In July I authorized a payment of $100.00 from my checking account and that is what I reviewed and submitted They changed the payment to the entire balance on my card.I notified them the day that it happened. They said 3 to 5 days for refund, then I notified them again...
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Anonymous
Bl

Wow, You're awesome.

1.0
Product
Citicards Customer Care
I didn't like
  • I hate them bad customer service
  • Level of help
#1082032
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I disputed a charge from an online vendor where the refund did not go through.I sent a copy of refund notice from vendor for full amount and Citi placed a temp credit on my account. 2 months later they reversed the credit and stated vendor responded that item was...
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1.0
Product
Citicards Customer Care
I didn't like
  • Spent over 4 hours on phone trying to get assistance
  • Worst customer service ever
  • Mgmt stated they only helped disutes because forced to by mcvisa
#1011617
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I got invited to attend a relatives wedding in Shenectady N.Y.on5/23/16.My son and dauther in law agreeded to pay the airfare and I agreeded to pay for the hotel. Wewere told by N.Y. relatives to stay at the Albany airport hotel. Later that day we were switched by...
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Product
Citicards Customer Care
#989519
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I am a 58 year old male with excellent credit.I decided to get a Hilton Honors Citi card to build Hilton points. Within two weeks Citi shut down the account due to perceived fraud. They would not explain anything to me and refused to believe who I was! I answered the...
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Anonymous
Anonymous

I have been with Citi card for 4 years and they jacked up my interest rate so high due to one missed payment even if I did missed the payment due to their fault and when I try...

1.7
Product
Citicards Customer Care
I didn't like
  • I hate them bad customer service
#938600
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After being a victim of fraud citi card had drained me of all my energy from 8 am.The questions which were asked were ridiculous. The rude Female from India I believe was of no help, refused to transfer me to her supervisor and give me her name. I'm absolutely...
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Product
Citicards Customer Care
#933135
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