Product: Citicards Card Replacement Clear all filters (0 of 3 reviews match)
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While in Nebraska last Month I had three 30 minute conversations with Citi's customer service. This was about getting a new card. They promised me it would be sent by FedEx free of charge along with an email with a tracking number. Neither of those items happen. Only...
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3.1
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Citicards Card Replacement
#1372529
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I tried to replace my card but their customer service couldn't verify my ID because the phone number in file is different from what I have now! (I opened the account more than 10 years ago, but didn't use the card much for some years-they had absolutely ridiculous rule...
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1.0
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Citicards Card Replacement
I didn't like
  • Extremely long hold times to speak to representative
  • Worst customer service ever
#1138610
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Called to have a replacement card sent after citi canceled my card for not using it enough, I guess. I was told by the citi rep after he processed and verified my information. that a new card was being sent by Fed Ex overnight express to my address. He also said that...
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Citicards Card Replacement
#1033883
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