I just got off the phone with Citibank after calling them to discuss a "membership fee" that suddenly appeared on my card account and was then sending me late fee reminders to pay up. I have never had this fee for my card in the past and wanted to find out why it was there and how to unenroll in whatever it was.
I was told that this was applied to my account because the card had not been used regularly in the past year. Now, I have used this card more than I really want to admit in the past. Here is the kicker - I have had this card for 24 years. Yes, I said twenty-four years!
They casually suggested that I should cancel the card if the fee was inconvenient for me. Unbelievable.
Product or Service Mentioned: Citicards Account.