f you have a dispute for any service that you're dissatisfied with, they will never back you up or help you in any way, please get rid of their credit card and get American express they're the best. After asking me to provide so many documents, faxes and emails...
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1 comment
Anonymous
#1213438

Citi/ Visa credit cards holders be Aware very bad service will never back you up.

Review
#919614 Review #919614 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
I spoke to Laura from So Florida to question re payment made from my bank account in the amount of $300.00 and verified if the payment went thro, but she could not find out if it was,since the account number was not correct.So I gave her the correct acct.number. Then...
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Review
#891201 Review #891201 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Problems with payment

WORST Customer Service EVER | Citicards in San Francisco, California

1.4
Details
I just signed up for this credit card and wished I had known about the terrible customer service. I would have never signed up. I never thought customer service would even be this terrible because AMEX, Discover, Chase, and Capital One are AMAZING. Never thought it was possible, but Citi has made horrible credit card company customer service possible. They deserve an award for being so noticeably terrible. 1. 45min to 60min call waits. 2. When you finally get to speak to someone, they are rude and don't "listen" 3. They will hang up on you if they don't want to address your concerns any more 4. If they feel like they are done helping you, they will end the call, regardless of whether you are actually done with your questions. 5. NO ONE CARES about your issues, you are SOL.
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Review
#883807 Review #883807 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

Citi Cards Thank You Premier | Citicards in Los Angeles, California

1.6
Details
The worst customer service I've ever experienced. 30-45 minute hold times, 4 different calls to resolve a simple issue, customer service representatives based offshore that don't know how to answer basic questions without transferring, late arrival of card, penalties and service fees based on all these delays. The list goes on. After holding on the last call for 45 mins, I finally tried chatting with someone. The first person had to transfer me (are you kidding me?) and I then waited on chat for 20 minutes before finally giving up! The card does it's job but the customer service makes you want to kill yourself. DO NOT GET THIS CARD if you want simplicity and efficiency when you have a problem.
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1 comment
Anonymous
#1178283

Typical Citibank/Citicorp. They do no hire Americans, who seem read scripts and are incapable of thinking.

They rely on technology and pre-recorded messages and interminable wait time. BAD SERVICE is the Citi hallmark.

Review
#868995 Review #868995 is a subjective opinion of poster.
Service
Citicards Customer Care
Pros
  • Points
Reason of review
Poor customer service
Loss
$1000

Contact Citicards Customer Service

Website:
creditcards.citi.com
Phone:
(800) 347-4934
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