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February 13, 2018 Joanna Baatz Executive Response Unit 1-605-331-1843 Citibank Office of the President PO Box 6000 Sioux Falls, SD 57117-6000 CitiBusiness Account ending in XXXX Dear Joanna Baatz, I have received your Feb 5, 2018 letter on February 12, 2018. Your...
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Review
#1193305 Review #1193305 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
1.0
Details
Received CIti Card bill today. Account closed > 2 months ago. Citi refunded fraudulent charges from Kindle when Kindle was bought. Never had Kindle charges. Cashed CIti refund check last month and now they are charging me again claiming Kindle refunded directly to me....
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Review
#1188410 Review #1188410 is a subjective opinion of poster.
Service
Citicards Customer Care
Pros
  • First customer service person 2 month ago
Cons
  • Rude customer service reps
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
1.7
Details
Obviously your service people are poorly trained. I called the Chat Line to ask for info. on two transactions on my credit card(9365) in Oct. 2016. After 20 minutes the brilliant chat service person finally told me that his access only goes to Feb 2017. He obviously...
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Review
#1187571 Review #1187571 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been a customer of Citi Bank for aver 2 decades. I pay mu bills on time using money orders. Last Friday I by accident sent in a receipt and money order for $120.00 payment. After mailing this payment I noticed the mo was not put in the envelop. I waited until...
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Review
#1165046 Review #1165046 is a subjective opinion of poster.
Product
Citicards Account
Reason of review
Poor management of time and resourses and no good will and plain old harassment
I received a payment notification for the very first time and it had 2 late charges on it. I immediately called and tried to speak with customer care and they just gave me the obvious blurb and it sounds like they are just reading a script about how we can only adjust...
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1 comment
Anonymous
#1412542

What has happened to Citi credit card (citicard) customer service. Used to be tops in my book even dealing with extraordinary issues while standing in line at HSBC Bank (Hong Kong) by cell phone.

I recently called to inquire about an issue involving seeing 5-6 "recurring charges" on my online web account page that were incorrect; either should have been disputes I had resolved with Citi's help; or b) simply incorrect should have been one time charges not recurring charges.

1. I called and spoke with a Citi representative in the US calling the number on the back of the card 866 766 2484. She said I needed to talk with Citi fraud group and they would be giving me a call.

2. Received call from "Robert B.

Smith" (Indian accent) didn't receive but he left a voice mail and said to call a number he left.

3. I called the number Robert B. Smith" provided and an Indian lady answered, I asked where she was sitting and she said someplace in India I didn't write it down.

She could not figure out what I needed. Lost connection.

4. Called back several days later, could not resolve.

5. Called US customer service again (location Maryland) and after explaining she said she needed to transfer me to Citicard Fraud division...

she did and it was again in India talked to a lady about why I was calling ie., recurrent charges showing on my account, interaction with Citi Fraud division etc. She transferred me to a man assume same location ... all speaking India English difficult to follow ... he started explaining how their live fraud detection worked I would get text messages and telephone calls etc.

... I said I know how it works but asked the question do I have active fraud alerts at this moment and he said no. He could not answer why I had recurring charges showing on my credit card account that were not really recurring charges. 6.

After this commenting I will go back in and look to see if the recurring charges have been removed. If not I have to start ALL OVER AGAIN.

I have never had such a headache with any customer service group of a company I deal with. My question is "what in the blank &^&*% happened to Citi/Citicard???"

Review
#1141294 Review #1141294 is a subjective opinion of poster.
Product
Citicards Account
Reason of review
Problems with payment

Absolute joke | Citicards review

1.0
Details
I tried to replace my card but their customer service couldn't verify my ID because the phone number in file is different from what I have now! (I opened the account more than 10 years ago, but didn't use the card much for some years-they had absolutely ridiculous rule about accessing online statement, asking for debit card info while I don't even have a checking account with them, I had to go to a branch to show my ID personally to rid of the lock. Talking about time waster, beyond imagination) Now, same incompetency continues, after getting my ss#, mothers maiden name,an account number connected w the card, etc, they say they couldn't verify my ID because my current phone number is different from the old phone number. Don't know how long it'll take them to get back to me this time, but I'll be sure not to ever try this bank again. Stay away and don't waste your time.
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Review
#1138610 Review #1138610 is a subjective opinion of poster.
Service
Citicards Card Replacement
Cons
  • Worst customer service ever
  • Extremely long hold times to speak to representative
Reason of review
Bad quality
Tags
  • customer service fail

Lousy surly service, time-wasting, just stupid. | Citicards review

There are too many abuses and instances of surly, unfriendly, inefficient, utterly unjustifiable treatment of customers to address even a fraction of them. I'm done with Citicards. Life is too short. I have one of their top cards: Advantage Platinum Select. They treat Platinum customers the same way lots of people treat homeless panhandlers. You'd think they would at least be polite to all their customers. They sent me one of their automated calls, I go through the miserable, unhelpful system endlessly, it asks questions that call for an answer that is NOT one of the options provided, and when I then press zero, they say, "Here, let's transfer you to a person . . . and then it hangs up. Then I call the main customer service number, and some lowlife gives me only her first name but demands my full name, my mother's maiden name, my card number, etc., all of which they claim is for MY security. They make clear that they couldn't care less about my security or any other customer's security. Am I irate? You bet I am. It's hard not to suspect that the reason it's so hard to get a real human is that their personnel speak such poor English. And I'd be astonished to learn they're paying all these people who speak minimal English a decent wage. I finally got a human in their fraud department (again, I was responding to THEIR automated call), but this person gave me no help whatsoever, so I got someone purporting to be a manager on the phone. He couldn't or wouldn't do anything to help, and when I asked him to give me some way to identify the first person, he said he normally could, but somehow the computer wouldn't let him do that this time. In other words, she or he had done something to hide even the slightest way to identify the person about whom I wised to make a complaint. No accountability at all. No wonder their CEO just quit, "effective immediately." They can't show respect and decency to one another OR their customers. Citibank is a mess, not unlike Wells Fargo. I'm getting out, and I urge everyone to do so.
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Review
#1137802 Review #1137802 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

No settlement offer or hardship offer to lower my 29.74% APR | Citicards review from Atlanta, Georgia

1.0
Details
Last year, I tried to settle my account with Citicards. The customer service at citicards stated they can't offer me that option to settle my account. This year, I tried to do the same and I was denied. I asked to settle my account and my APR is still %29.74. Im going thru hardship due to loosing my job. I feel like I can't afford having this credit card and I can't seem to get rid of it. This company doesn't help at all. Chase is the way to go. Chase offers settlements and their hardship program is reasonable for someone that loses their job. If you're thinking of applying to citicards be aware you might be stuck with them for years to come they offer zero settlements.
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Review
#1104006 Review #1104006 is a subjective opinion of poster.
Product
Citicards Account
Cons
  • Level of help
Reason of review
Problems with payment
Tags
  • Citicards Mastercard Vacations
  • customer service fail
  • Fixing Credit Cards
  • credit cards fees
  • Personal credit card account
1.9
Details
NOT HAPPY - Citicards review
Bought a product from a sales person via phone with the understanding I could review contract products (Real Estate related). They lied and I couldn't cancel and in fact charged me for something I never confirmed, on yelp this was a huge issue.. Brought this to Citi's...
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1 comment
Anonymous
#1502160

I want three is just a scam they are a vanilla tree it will save them LOL it

Review
#1100282 Review #1100282 is a subjective opinion of poster.
Service
Citicards Customer Care
Cons
  • How little they care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Not Worth It | Citicards review from Atlanta, Georgia

I'm an excellent customer and my card is always suspended as they want to verify my purchase - sometimes as small as $38. I pay my balance in full each month, regardless of the balance. I've never been late in my payment. Standing at a counter only to have your card declined is highly embarrassing and so inconvenient. Their concerns are no different from any of their competitors and I've never had any other company react like CitiCard. The amount of time I have to spend on the phone with them makes this card so not worth my time. I'm going back to Discover.
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Review
#1095798 Review #1095798 is a subjective opinion of poster.
Product
Citicards Credit Card
Reason of review
Stated. Value of loss: time that I can't recoup
Loss
$1
Preferred solution
Let the company propose a solution