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I HAVE 5 CARDS ALL OF THEM ARE NOW CLOSED DUE TO A HACKER IN INDIA WE HAVE TO CLOSED ALL OF OUR ACCOUNTSTHEY CANT HELP YOU AT ALL IF IT HAPPEN TO YOU GET READY FOR THE BATTLE OF YOU LIFEI WILL GIVE YOU A LAW FRIM THAT CAN AND WILL GO AFTER CITI BANKS AND TRHEY WILL...
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Review
#1341575 Review #1341575 is a subjective opinion of poster.
Product
Citicards Credit Card
Reason of review
Damaged or defective

Have a late fee in my card account ask to removed waived | Citicards review

2.2
Details
Call costumer service and a superviser and they can remove a late fee Im a loyal costumer with Citi also has my bank account and never happens before late 1 day , my next step is close my bank account and cancel the credit card
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Review
#1307862 Review #1307862 is a subjective opinion of poster.
Product
Citicards Credit Card
Reason of review
Problems with payment

My card is stolen | Citicards review

I need to talk with someone please
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Review
#1300834 Review #1300834 is a subjective opinion of poster.
I requested a replacement government card and paid to have it expedited. They did not inform me that they were sending it fedex or that I would have to be present to sign for it. I have a job...with the government hence the government card. I have not been present for...
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Review
#1297146 Review #1297146 is a subjective opinion of poster.
Service
Citicards Card Replacement
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
I made a citi card to receive sign-up bonus of 50,000 points. I did not receive a bonus point after the $ 4,000 card was used. I called the customer service three times. On the third call, I talked the supervisor.Even though I promised to give a bonus point twice on...
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Review
#1296693 Review #1296693 is a subjective opinion of poster.
Service
Citicards Rewards Program
Reason of review
Poor customer service
1.0
Details
I felt like I was talking to a machine. I have been with them for over 20 years. I was automatically enrolled in a purchase promotion with 0 interest until May 2018. My statements close on the 28th. At the end of the promotion the purchases would be transferred to the...
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Review
#1287520 Review #1287520 is a subjective opinion of poster.
Product
Citicards Credit Card
Cons
  • Tricking customers for fees
  • Disregard for facts
Reason of review
Tricking customers to pay fees... isn't that illegal?
Loss
$195
Preferred solution
Full refund
Tags
  • Personal credit card account
CitiCard’s customer service and technology has to be the worse I have ever experienced. Not only today but in recent months as well. I have called multiple times to speak with someone about removing the membership fee and late fee that was assessed to my account. Yes,...
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Review
#1260518 Review #1260518 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service

Credit card charges | Citicards review

No courtesy in payment mistake, I called and reported my mistake and made full payment. They took my payment before telling me no on fee reversal, your competitors are not this mean and greedy.
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Review
#1254321 Review #1254321 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Problems with payment
I am switching to AM EX Platinum business...I wrote the home office with no reply. My employee cards are expiring and I have to call and wait on the phone for as long as an hour to get one sent...they promise to send overnight and do not. Something totally wrong is...
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Review
#1227808 Review #1227808 is a subjective opinion of poster.
Service
Citicards Customer Care
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
I was ill last month when my payment was due. However the representative refused to reverse the late fee. This is terrible customer service and a terrible way to treat a valued customer. I will no longer do business with Citicards. As soon as I pay off my account I...
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Review
#1201169 Review #1201169 is a subjective opinion of poster.
Product
Citicards Citi Thankyou Preferred Credit Card
Reason of review
Poor customer service