Citicards
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Baltimore, MichiganWORST CREDIT CARD EVER!!!
I HAVE NEVER written a negative review in my life, but CitiCards deserves it!! I have several American Express and US Bank cards who FAR EXCEED CITICARD in every way!
In the past I requested limit increases numerous times without success. As a result I stopped using the card much. I called to change card to a no annual fee, just like my American Express did, but CitiCard would not! Instead they offed to reimburse my $75 annual fee if I spent $750 in 3 months.
I said ok, put a note in my account, I will spend $750. I went to Kroger to purchase $750 in gift cards but my CitiCard was DECLINED, 3 times. HOW EMBARRASING!!! Now I have spent the last 45 mins with a barely English speaking person just trying to CANCEL THIS USELESS CARD!!
SO DONE WITH CITICARD!!
Why I wasted 10 years using them is beyond me! I'm done!!
- Cant think of any at the moment
- Very difficult to work with and overly aggressive fraud system
User's recommendation: DO NOT GET A CITICARD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Whitestown, IndianaMysterious charge on credit card
I never did get a reply from them through email! But I was finely able to get through a customer service representative and found out that charge was due to fact that my payment was lost in the mail even though I mailed out early.
I also was confused about it, because it had never happened to me before. I didn't understand that there was a minimum payment due and that's where the mystery charge was from. I had always paid the full amount on my credit card and because of it being misplaced by the USPS everything was in chaos! I was able to talk to a representative from Citi Bank and everything was resolved to my Satisfaction and my misplaced payment did finely show up at end of month, but not by the date that I was trying to get in by.
I was charged a late fee because of it. But it was credited back to my account after the payment did arrive.
Sometimes things happen that we can't control and was my time I guess. I am just happy that everything was settled and taken care of!
User's recommendation: Talk to a customer service representative instead of using thier Email address if you can!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakeville, MinnesotaPayment
Preferred solution: i would simply like to make payment.
User's recommendation: Avoid Ctit like the plague!
Did not received my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Whitestown, IndianaMysterious balance on Citicards Credit Card
User's recommendation: Try reaching them through phone number,no matter if takes a while, because you would get better service that way, instead of trying to contact them through email !
Worst customer service of ANY credit card
- Almost everything so far
Preferred solution: Let the company propose a solution
User's recommendation: Do not use Citibank
Lost card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaTkjou812@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaThey stole my refund again
Preferred solution: Full refund
User's recommendation: Try another company. Citi has a habit of not refunding money you are due, but stealing it and taking your credit card billing that is not due out of your refunds.
Cannot get ahold of a rep
Bank statements prior to 2017
User's recommendation: Just go to a data mining firm for a real chance at getting to the useful information your call to yhe bank wanted to know the abuse about.
Bank statements prior to 2017
User's recommendation: How to get old bank statements? Search for some 3rd party?
Resolved: Charges not made by me! Citicard WORST CC.
Company fixed the issue and I have been provided with full refund.
- Bad policies
- No empathy
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don’t use! Worst CC!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Mirada, CaliforniaPlease stop Uber take out money from my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: AM Lube and Auto Care Dispute
Company fixed the issue and I have been provided with full refund.
- Good during normal situations
- Bad when there are disputes
Preferred solution: Full refund
User's recommendation: A regular credit card, but don't expect support against unscrupulous companies
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.