Citicards
Reviews and Complaints
Citicards watch out!
Citicard harrassing greatgrandmother
Robbery for the Disable
Citi Bank bonus points forever???
I thought that Citibank might respond since I have been a customer for many years and still am. I have not received any response from them. I have cut back 90% on my business with them.
REDUCING CREDIT LIMIT
Citibank Stole My Rewards
Citi Cards wouldn't explain to me what would happen with an overpayment...
Yet another way for Citibank to hit you with fees
Citi Cards does not want to help you pay your bill
Citi Corp/Sudden drop of limit, increased interest %
Delays payment, then puts a hold on payment
I had trouble with Citi posting payments before, but what has occurred since I paid them $6,400.00 is insane. I sent the payment over 2 weeks ago. They have just now credited it to my account (3 days ago), and although my account shows that I have available credit, my purchases have been declined.
I verified the payment was received 3 days ago, and they said I had approx. $7,000 in credit available. I went to the store, tried to use the card, and it was declined. I called Citibank and they told me that yes, they received the payment, and that although they verified my credit available they meant after my payment is released. The girl said that since I made the payment from a different account number than I usually make payments that they would be holding the check for 14 days.
I told her this was unacceptable. I asked why I wasn't informed. She said they sent me a letter, that day (3 days after receiving the payment). I asked why they did not communicate with me via email like I requested, and was told that they send letters only due to security concerns.
So, tonight, after spending the whole day at the hospital with my husband I called to see if the hold had been removed yet. I was told yes, and that I had approx. 7,000 in credit. I called to order a pizza for my kids. My card was declined.
I am used to BS from banks, and normally it wouldn't be so bad, but we are short of cash since our dishwasher, clothes washer and freezer all broke in one week. And, also my husband was in the hospital due to a fluke illness.
I am really pissed since I have never missed a payment, and made a large payment also. I feel like they are just being ***
Citicard credit card company is a joke
Citibank has Horrid Customer Service!
What a horrible experience!
I have used citibank credit cards for over 3 years. I pay all of my expenses monthly on it and pay it off each month. I'm always on time. I cannot believe the lack of customer service I encountered!
A MACHINE called my cell phone 1-2 x daily for weeks! I was up to date on all of my cards, and each time I called in they said that everything was fine and apologized. Yet, the calls kept coming. At this point it is harassment. If it weren't for AA mileage points I would have left a long time ago. Today I called again, and invested another 35 minutes to this issue. The first two people that I talked to could not find a problem. I asked to speak to the manager, and was told that he/she was busy. Then I said I had to talk to someone else, because these calls must stop and they are not getting it done. They had me call ANOTHER number and talk to customer service. After the first person had trouble finding a problem, I assured him something was not right. I kept getting calls, he must find it. He eventually found a closed account that I had paid in full that had a couple of transactions slide through after I closed the account with a representative. I no longer had access to the account because things were paperless, and I had shredded my card. I didn't even know what the card number was. So after talking with the rep, he would not credit my account of numerous late fees and finance charges. I asked to speak with the manager who eventually credited my account of the late fees but made me pay the finance charge. How obsurd! I have been harrassed, and have been an excellent customer spending in the upwards of 3-5K a month for them and pay it off each month. I cannot believe this lack of service and incompetence. I will be changing cards soon. Stear clear of citibank! They are in business to serve themselves.
Shannon Enete
Citi Credit Card Customer Service Is TERRIBLE
Citibank practices unethical
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The air miles are not controlled by Citi. Citi has the American Airlines card, and the miles are controlled by American Airlines. It is American Airlines, not Citi, that took away your miles.
They basically bent me over to! I earned 73,293 points using my Sears Citi card this year which pays one point for every dollar spent toward their Sears Choice Rewards Program.
Last month I spent over $13,000 using my Sears Citi Bank credit card, and I paid the balance off as usual to avoid paying interest, with the intention of requesting an iPad II next month which was approx. 90,000 pt. I wanted the iPad to use as a baby monitor because my wife and I are expecting our first child in September, a baby girl! Well, low & behold Sears & Citi bank closed my account two days ago for absolutely no reason other than to avoid paying me the miles/points I had accrued.
Is this legal? Do I have any recourse? They have been very stand-offish and acted peculiar when I’ve asked them questions about why. I was transferred to many departments and once I was finally able to speak to a Manager named Vince (Mgr.
Ref.# BRSR05) he told me that I would not be rewarded the points I had earned or the new points because I was “high risk.†This confuses me because the only high risk I offer is a high risk that I will pay my credit card on time as I have as long as I’ve had it and a high risk that, in turn, I will be rewarded with points as illustrated in their program. He said that is all of the information he had and gave me the phone number to the Adverse Action Department; (800) 663-****. I simply want to alert local consumers here in Austin &/or nationwide to please be leery of this unfair & biased scheme. It irks me beyond disbelief that two reputable companies such as Sears & Citi bank would participate in such a wrongful practice; talk about being blind-sided.
Here is their fine print which basically gives them the opportunity to *** if they want to by cancelling your account at anytime... "If your membership is terminated (including if your Account is closed), or if you decide to cancel your membership in Sears Choice Rewards, all accumulated Points will be forfeited." All I can say is wow! & ouch!! This is terribly unethical, unjust, & wrong.
And this is yet another case of big banks and big industry sticking it to the lower to middle class. I am a Persian Gulf War veteran and I don’t think this any way to be treated on Memorial Weekend or any day for that matter.
:( I'm pissed!