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  • Customers like
    • Offer of 50000 aa miles1
  • Customers don't like
    • Handling of charge dispute1
    • Customer service reps1
    • Management1

  • Jun 09
  • Credit Cards
  • Homestead, Florida
  • Credit Card
  • 10
  • REVIEW RATING 4/5

I had a brief hardship from november 2014 to march 2015 and i called to see what my options were until i was able to catch up in march and they had NONE! so i had no choice but to stop paying temporarily. So, i caught up in march (just as promised) and after i make a lump sum to not only catch up, but also pay a portion of my balance down, they closed my account without telling me! I've had this... Read more

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  • Jun 02
  • Credit Cards
  • Miami, Florida
  • Aadvantage Miles
  • 11
  • REVIEW RATING 4/5

Saw a cc for 50,000 miles on American Airlines through Citi card. Applied and was approved. I spent over the $3,000 amount required and paid it off. When I didn't see the miles posted, I call and they tell me that I didn't qualify for the miles because I received miles a year and a half ago. The new rule came out months ago and I never received a call, email or written letter letting me know.... Read more

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  • May 23
  • Credit Cards
  • Bohemia, New York
  • Visa Card
  • 11
  • REVIEW RATING 3/5

We were supposed to have a visa card issued to us according to person setting up account and we got issued a master card. Called back when we got card to talk to manager and said we had to either wait a year with the master card or cancel. We cancelled because the manager was just so rude and unable to stand by their mistake. Now we lost points on our credit and have to have our credit ran... Read more

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  • May 17
  • Credit Cards
  • Modesto, California
  • Credit Card Interest Rate
  • 19
  • REVIEW RATING 3/5

I got my April statement and paid the balance owing in full including $3.// interest, I paid it the next day. I got my May (next) statement with new charges for the current month and they charged $8.00 interest on the new charges after a zero previous balance. They clearly wasn't even going to give me till the due date to pay it like every other credit card company. They reversed it immediately... Read more

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  • May 01
  • Credit Cards
  • Dividend Card
  • 15
  • REVIEW RATING 4/5

I have (had) a Citicard Dividend card to earn 1% on all purchases and 5% on quarterly specific items, which weren't good. They didn't tell me in advance that I had to use the card within 12 months to keep my dividend rewards. Today I lost $38 and after two phone calls and a long wait time "there wasn't anything they could do" to give me my $38. Today I cancelled my card and hope they go up in... Read more

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  • Apr 23
  • Credit Cards
  • Orland Park, Illinois
  • Charge
  • 16
  • REVIEW RATING 4/5

swindlers charging interest for full paid amount before due date. now i got $7.07 charge after paying $526.39 in full which is all the money i owe them on that credit card at 4/10/15 due date. i called them to waive that extra charge they added for no reason when they put me on hold for very much silly time ending that i hang up to go to my work. im planning to try again until i solve this issue.... Read more

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  • Mar 29
  • Credit Cards
  • Wakefield, Massachusetts
  • Staff
  • 42
  • REVIEW RATING 4/5

I called citicards for a cash advance on my card. (customer for 7years, never a late payment, and paid in full most months) Anyways the CSR told me that it would take up to a week for a cash advance, I explained that was unacceptable and needed the cash at that moment due to me being away. I asked if this was an emergency I could not get cash. She once again said there was nothing she could do,... Read more

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  • Mar 05
  • Credit Cards
  • Boston, Massachusetts
  • Credit Limit
  • 33
  • REVIEW RATING 3/5

Was paying down all my cards with double monthly payments and my score was steadily climbing (736) Citi sent me an email alert that they had done a credit review and lowered my limit by 1000 dollars. Problem is there was only 950 bucks on the card due to recent vacation, so now I'm over the limit. You want to lower my limit great just don't lower it below what's on it so I'm overdrawn. Hate to... Read more

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  • Jan 29
  • Credit Cards
  • Card Reissue
  • 43
  • REVIEW RATING 4/5

A month or so before my card expired, I called to ask when I should expect my new card. The person on the phone said I was worried about nothing because I had a whole month left and "of course" I would receive a new card in time. A week before the card was to expire, I used their chat feature online to make sure the card had been mailed. (I have a lot of things that get auto-paid through this... Read more

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  • Jan 13
  • Credit Cards
  • Philadelphia, Pennsylvania
  • Credit Card
  • 32
  • REVIEW RATING 4/5

I closed Citicard because I was not able to use it outside USA. The security level was set super high so no transactions went through, even though I set travel notifications clearly. I closed the card in September 2014. Several months later I found (Jan 2015) that I have a balance and interest was charged. The balance was because Foreigh transaction fee arrived 2 weeks after I closed the credit... Read more

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