Citicards Complaints and Reviews

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Citicards
Main address: PO Box 653091 75265-3091 Dallas TX
1-800-347-4934 , ,
  • 87+2 mobile complaints
  • $31.2K claimed losses
  • $350 average
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  • Sep 29
  • Credit Cards
  • Breached Card
  • 15

I called my CitiCard customer service and reported a breach of my card.A magazine marketing company charged my card without my approval. Citicard closed my card to protect myself but was not told that my Rewards point had to be used ASAP. When I went to use my reward points 6 or so weeks later they had been removed from the account record even though I was invoiced for the final bill.. After... Read more

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  • Sep 15
  • Credit Cards
  • Nashville, Tennessee
  • Credit Card Fees
  • 26

I sent a check with my account number on it paying off in full my credit card balance. It was cashed within ten days and not posted to my account. I kept getting a bill and I thought they were just behind on their posting. Finally called and spoke to two agents and was told I would be given a conditional pay off until they can find the check!!! I did everything they asked and they wanted to... Read more

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  • Sep 05
  • Hotels and Resorts
  • New York, New York
  • Horrible Customer Service
  • 20

I was with citi cards for ten years. Everything was ok until I ask them to help me to despute part of the transaction. We paid with citi Amex for our trip to Europe booked trough expedia. When we reached out destination it turned out that the hotels we got were different from what we booked. Worse!!! The room instead of garden, as we expected, had cementary view. Because there were no available... Read more

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They closed my account after I filed a fraudulent charge on my account. Sent me a new card but no letter staying that the new card wouldn't work either. Still haven't received a letter stating why the account was closed Add comment

Just the activation part was more time consumed then the application part,strange.... I have other cards and much differences in the customer ser.and the methods of activation. Well haven't used it yet hopefully not:-) Discover?sweet Add comment

     

  • May 15
  • Online Shopping
  • Aurora, Illinois
  • Ebay Buyer Protection
  • 27

I ordered a 3 wheel bike and received a notification that it was sent on 4/22/14 just a few days after I placed the order on 4/19/14. As of this date (5/15/14) I have not yet received the item that I ordered. In reading the information 'your rights' on page 2, I understand that I should not be responsible for the costs as I meet all the criteria. Please investigate this matter and let me know... Read more

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  • Apr 01
  • Credit Cards
  • Duluth, Georgia
  • New Card
  • 87

My Citi card was expiring within 2 days but there was no indication them sending a new card. I sent an Email advising that my card would expires in 2 days and wanted to know when I could expect a new card to arrive. Well here is the actual respond I got from so called "customer service" ------ "We regret any confusion or inconvenience. Our records indicate that there is a different... Read more

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  • Mar 27
  • Credit Cards
  • Livingston, New Jersey
  • Payment Plan
  • 58

My Mother is 91, with credit card debt that she has been paying since 1986. Current interest rate is 20.9 and 29.9% . She can't make the payments since Dad died last year. Citi won't let me help her on the phone to negotiate a payment plan. I have been willing to help pay her household bills this past year so she could make the credit card payments, but because they won't let me help her, I am... Read more

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  • Oct 09, 2013
  • Credit Cards
  • International Transaction Denial
  • 34

Was denied payment for an international transaction for a travel package to Columbia. No reason given and denied that the denial even happened. After a week of trying to resolve the issue (I wanted the AA frequent flyer miles) and after believing that it was the vendor's fault, I used another credit card (another MASTERCARD, no less). The transaction was approved. Despite their denials and... Read more

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  • Sep 19, 2013
  • Credit Cards
  • Miami, Florida
  • Incorrect Payment
  • 1
  • 1
  • 39

Citi posted our payment incorrectly to someone else's account. We notified them of an error once we saw our credit card over due. They could not find the issue and we ended up having to send them the cancelled check. In the interim they kept charge fees. They final agreed it was there error and credited the fees back. It took 3 months to resolve. It has been another 3 months since I... Read more

Was this review helpful? 2 0
 
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