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    • Offer of 50000 aa miles 1
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    • Handling of charge dispute 4
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Timeshare buyback-vacation plan "scam" in January, notified Citi four days after - took advice of dispute department, received conditional credits and they recharges us, they took side of merchant, we are out lots of money, no vacation package, no checks coming for existing timeshares. They make more money off scammers than cardholders. So much for 10 plus years as cardholder - their customer service is despicable, very disappointing to see older people - first scammed by really good *** artists and then your credit card company Read more

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For my business I must bank online with all the major credit cards. Citibank has the worst online experience and when I tried to fix it and have my password reset they could not help me. I am closing my account immediately and moving to other banks. I was traveling and my password did not work, locked out. There was no way to reset with my secret word and actual card number. I tried variations on all my secret words. No go. When I got home I finally was able to reset and pay my bill. Next week I am harassed by calls that my bill not paid.... Read more

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Citibank's dispute process is very effectively designed to make money -- off YOU. Instead of paying cash, I used my Citi card (for protection) for a $1200 exterior-paint job (Mia's Painting & Renovations, Yelp it), and my house is in MUCH worse shape after the painting (one of many examples - Mia's painted my garage door shut, costing me additional $300 to fix). I filed my incredibly-well-documented dispute with Citibank, who prematurely and mistakenly credited the painter TWICE before my rebuttals were even due! The "painter" had no... Read more

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This is the 2nd time I have had to go through this song and dance with Citicards. My card was used for unauthorized purchases, so I called to have the card canceled and new one reissued. I requested that the cards be overnighted because I pay all of much transactions with the card. Both times this has happened they fail to overnight the cards and have told me the "customer service rep failed to click the overnight box". I am now looking for other card options. Read more

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I lost my job for about 9 months, was totally broke but still managed to pay my credit card payments on time. Citi bank has lowered my balance every month after I pay them on time. They have ruined my credit score. To top it all off they tried to charge me a double payment and a late fee this month even though I have never been late. I called them was on hold for 30 minutes got a very rude person who states their automatic machine is not up to date. Then asked if I wanted to set up automatic payments. I told them no if I did you would... Read more

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I have been a customer with Citicard for >20 years and have had an excellent payment history. I had a late payment of less than $100 that resulted from my working with them to correct a fraudulent charge. They refused to waive the late fee, I requested to cancel the account and they happily canceled my account without any effort to keep me. Happy to leave! Foolish company and customer service representative. I am happy to find another company that values me as a customer. No consideration for my longterm relationship with Citicards. Happy... Read more

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I called Citi on Friday Jan 8 and spoke to a costumer rep to provide me additional credit so I can pay my vendor. The man on the phone was very helpful and told me its taken care of and I can have my vendor charge my card. The vendor tried to charge the card on Monday morning and it was declined. I called Citi and first problem was to be on hold for 15min to try to get a supervisor, Second the supervisor told me there is nothing she can do. I asked her charge my bank account the had on file and let the charge go but she did not want to help... Read more

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I have had this card for 3 years. I have never not paid nor paid them late. They gave me a $12000 limit to start. About a year after I got the card. I had an issue with a vehicle that was a lemon and had some slow payments trying to get the lemon situation resolved. Citi said that because I had late car payments to another lender that they were lowering my available credit to exactly what i owed. So they manipulated my credit score by lowering my limit to what oi owed. So about 6 months ago i paid enough in one lump sum to get my balance below... Read more

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I cancelled my Citicorp card. They did not process it and after 10 calls refused to cancel the fee. I was transferred hither and you--once to India, once to Spanish service. I am in a foreign country and had to get my wife in NYC on the line everytime. I spent probably 10 hours to no avail. We will never deal with Citicorp again and you should not either. Chase, Fidelity, Schwab are much better. Has anyone else had this bad experience? They call the department "customer relations" and it should be called customer bad relations. The 800 number... Read more

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I had recently on June 30, 2015 purchased a dress with my Sears card. I never wore the dress so I forgot about it. Recently, Citicard kept calling my house regarding a bill. My husband didn't have a Citicard and I told him I don't either. Finally, I called thing it was one of our children using our address. I was going to give Citicard their address. Come to find out they were trying to contact me. I usually do not shop at Sears and had no idea the card was with Citicard. Meanwhile, from June 30, 2015 to October 2015 I have these late... Read more

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