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1.7 Based on 26 reviews
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  • Customers like
    • Nothing so far 2
    • Offer of 50000 aa miles 2
    • Points 2
  • Customers don't like
    • Customer service reps 4
    • Handling of charge dispute 4
    • I hate them bad customer service 4
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I spoke to Laura from So Florida to question re payment made from my bank account in the amount of $300.00 and verified if the payment went thro, but she could not find out if it was,since the account number was not correct.So I gave her the correct acct. number. Then she suggested I can pay with the new acct. no. I said I don't' want to pay twice, I said can you check cause my bank sent me a copy that it was paid.So I said can I talk to some... Read more

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TERRIBLE customer service. I was on hold multiple times for almost half an hour and I never got through to anyone. When I finally did, they intentionally screwed up my name change. I was a bit frustrated after being on hold and bein transferred so I had a stern tone. I spelled out my new name clearly, which is short and simple, five times and yet he still misspelled it. Because of his intentional error, I have to wait a few days to receive my... Read more

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The company was extremely aggressive when trying to sell me identity monitor and credit protection products. The products can be found online for free I found out. In addition, is this not what the company should be doing for free, protecting your accounts. The company product did absolutely nothing for me during the time a paid fees for them. In addition, when I tried to cancel they made it real hard for me to do that and tried to sell... Read more

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I just signed up for this credit card and wished I had known about the terrible customer service. I would have never signed up. I never thought customer service would even be this terrible because AMEX, Discover, Chase, and Capital One are AMAZING. Never thought it was possible, but Citi has made horrible credit card company customer service possible. They deserve an award for being so noticeably terrible. 1. 45min to 60min call waits. 2. When... Read more

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In an attempt to add my new Citibank VISA to my Android Pay I needed to call to Citibank customer service. I have added other cards to my android pay needing to contact each bank for verification. When calling to Citibank for verification, I have been on hold for over 2 hours so far and am still waiting. STAY AWAY FROM CITIBANK, there customer service has been non existent as I still have not been able to talk to anyone. According to other... Read more

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I've been trying for a week to talk to a Citi Cards representatve. No one ever answers the phone. One day I waited an hour, another a half-hour. Whatever number you call, you're shoveled into the same ***. Does anyone work there? WORST CUSTOMER SERVICE EVER! I've been trying for a week to talk to a Citi Cards representatve. No one ever answers the phone. One day I waited an hour, another a half-hour. Whatever number you call, you're shoveled... Read more

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Costco just switched from American Express to these people. I called and tried to pay off my American Express balance. I was told there was nothing due. I told her the amount due and that I wanted to pay because I always pay it off every month to avoid interest charges. She said that since they were taking it over during that month, there would be no interest charged so I didn't need to pay anything. Just got my bill and there are interest... Read more

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I never received my Costco VISA Card. I called the customer service line number that was provided. I could not get through to speak with anyone.Your phone based customer service is horrible. The wait times are absurd. I waited on the phone over 40 minutes to just wind up hanging up. Probably going to close this account if this is an indication of how you are going to do business. Horrible Horrible Horrible Horrible Horrible Horrible... Read more

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Their site has been down for weeks for making payments or changing payments. Why doesn't the gov't shut them down completely - as this is tricking the public. I can't make my payment on time. When I try to call - I was on hold for 1/2 hr. I finally gave up and hung up. I now have to send in my payment by mail - to make sure it gets there, and there's nothing funky going on in my account. I just don't trust them. If my account wasn't... Read more

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Called them for help. Kept getting customer service in Pakistan. Hung up on me time after time. Don't know how they stay in business. I've given up on them and cancelled all my cards. There are too many others out there. Avoid this company at all costs. Not only did customer service rep's hang up on me, so did supervisors. Finally started telling me the "line is closed for supervisors". They can't speak english either. Tried to get... Read more

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