Citicards Complaints and Reviews

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Main address: PO Box 653091 75265-3091 Dallas TX
1-800-347-4934 , ,
  • 84+2 mobile complaints
  • $30.4K claimed losses
  • $354 average
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They closed my account after I filed a fraudulent charge on my account. Sent me a new card but no letter staying that the new card wouldn't work either. Still haven't received a letter stating why the account was closed Add comment

Just the activation part was more time consumed then the application part,strange.... I have other cards and much differences in the customer ser.and the methods of activation. Well haven't used it yet hopefully not:-) Discover?sweet Add comment

  • May 15
  • Online Shopping
  • Aurora, Illinois
  • Ebay Buyer Protection
  • 10

I ordered a 3 wheel bike and received a notification that it was sent on 4/22/14 just a few days after I placed the order on 4/19/14. As of this date (5/15/14) I have not yet received the item that I ordered. In reading the information 'your rights' on page 2, I understand that I should not be responsible for the costs as I meet all the criteria. Please investigate this matter and let me know... Read more

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  • Apr 01
  • Credit Cards
  • Duluth, Georgia
  • New Card
  • 26

My Citi card was expiring within 2 days but there was no indication them sending a new card. I sent an Email advising that my card would expires in 2 days and wanted to know when I could expect a new card to arrive. Well here is the actual respond I got from so called "customer service" ------ "We regret any confusion or inconvenience. Our records indicate that there is a different... Read more

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  • Mar 27
  • Credit Cards
  • Livingston, New Jersey
  • Payment Plan
  • 31

My Mother is 91, with credit card debt that she has been paying since 1986. Current interest rate is 20.9 and 29.9% . She can't make the payments since Dad died last year. Citi won't let me help her on the phone to negotiate a payment plan. I have been willing to help pay her household bills this past year so she could make the credit card payments, but because they won't let me help her, I am... Read more

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  • Oct 09, 2013
  • Credit Cards
  • International Transaction Denial
  • 24

Was denied payment for an international transaction for a travel package to Columbia. No reason given and denied that the denial even happened. After a week of trying to resolve the issue (I wanted the AA frequent flyer miles) and after believing that it was the vendor's fault, I used another credit card (another MASTERCARD, no less). The transaction was approved. Despite their denials and... Read more

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  • Sep 19, 2013
  • Credit Cards
  • Miami, Florida
  • Incorrect Payment
  • 1
  • 22

Citi posted our payment incorrectly to someone else's account. We notified them of an error once we saw our credit card over due. They could not find the issue and we ended up having to send them the cancelled check. In the interim they kept charge fees. They final agreed it was there error and credited the fees back. It took 3 months to resolve. It has been another 3 months since I... Read more

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  • Sep 06, 2013
  • Credit Cards
  • Bank Account
  • 10

I live in Brazil for most of the year but maintain my U.S. citibank and citicard. Over the years I have been charged 3% on ATM withdrawals & credit card use abroad. I have handled the fee issues by switching to another type of account with citibank. I attempted to do the same with my citicard today. I got a call center in the Philippines and after 25 minutes the nice young woman Shalize was... Read more

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  • Jul 24, 2013
  • Credit Cards
  • Citibank Student Card
  • 2
  • 35

Approximately 2 years ago, my daughter applied for a Citibank Student Card. She was denied because of having no credit. I have been a card holder since 1986 so I called Customer Service to see what could be done. I was advised to 'link' her social security # to my account (on which she was a secondary card holder) and she would be able to build credit that way. So said, so done. Now she is... Read more

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  • Jul 18, 2013
  • Auctions and Internet Stores
  • Diamond Rings
  • 34

I make 2 payment of $2,850 for 2 online items by Citi Premier card on 4/26/2013. I received them totally not as describled, so I opended 2 cases on 5/15/2013, since then I had not heard from them, I did call them 6 times but they always asked me to wait. On 6/26/2013, I called again, the representative told me " that was their fault as they did not investigate at all by accident." Then they sent... Read more

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