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1.5 Based on 14 reviews
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Rented a car through Rentalcars.com for AUD $660 paid on my Citibank credit card. On the credit card statement in addition to the $660 was an AUD $22 international transaction fee. Rang Citybank, and having navigated one of the most incompetently contrived answering systems I have ever had the misfortune of using, got to talk to a customer service officer. She advised that since Rentalcars.com was an international company Citibank felt enpowered... Read more

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had a citi card since 2003 ...paid balance when the bill came in for 13 years they decide not to send bill last month said my responsibility to know when my payment is due charged me $30 plus interest even though i paid the balance and was told they can ajust the fee s and interest after the bill was paid...that's how citi rewards loyalty .... I understand now why their stock is down 80% over 15 years the worst investment anyone could have made... Read more

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Don't waste your time - the CitiCard scammers are worse than the Mexican timeshare buyback program we got suckered i to, Citi takes the side of the merchant every time, we are out $12,500 and we followed their advice, we sent info to them on three different occasions and they keep saying we did not respond. Cheryl Johnson, dispute supervisor, was absolutely hideous, if you hear her name, run - if I can check out a merchant and they don't... Read more

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Timeshare buyback-vacation plan "scam" in January, notified Citi four days after - took advice of dispute department, received conditional credits and they recharges us, they took side of merchant, we are out lots of money, no vacation package, no checks coming for existing timeshares. They make more money off scammers than cardholders. So much for 10 plus years as cardholder - their customer service is despicable, very disappointing to see... Read more

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For my business I must bank online with all the major credit cards. Citibank has the worst online experience and when I tried to fix it and have my password reset they could not help me. I am closing my account immediately and moving to other banks. I was traveling and my password did not work, locked out. There was no way to reset with my secret word and actual card number. I tried variations on all my secret words. No go. When I got home... Read more

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Citibank's dispute process is very effectively designed to make money -- off YOU. Instead of paying cash, I used my Citi card (for protection) for a $1200 exterior-paint job (Mia's Painting & Renovations, Yelp it), and my house is in MUCH worse shape after the painting (one of many examples - Mia's painted my garage door shut, costing me additional $300 to fix). I filed my incredibly-well-documented dispute with Citibank, who prematurely and... Read more

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This is the 2nd time I have had to go through this song and dance with Citicards. My card was used for unauthorized purchases, so I called to have the card canceled and new one reissued. I requested that the cards be overnighted because I pay all of much transactions with the card. Both times this has happened they fail to overnight the cards and have told me the "customer service rep failed to click the overnight box". I am now looking for... Read more

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I lost my job for about 9 months, was totally broke but still managed to pay my credit card payments on time. Citi bank has lowered my balance every month after I pay them on time. They have ruined my credit score. To top it all off they tried to charge me a double payment and a late fee this month even though I have never been late. I called them was on hold for 30 minutes got a very rude person who states their automatic machine is not up... Read more

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I have been a customer with Citicard for >20 years and have had an excellent payment history. I had a late payment of less than $100 that resulted from my working with them to correct a fraudulent charge. They refused to waive the late fee, I requested to cancel the account and they happily canceled my account without any effort to keep me. Happy to leave! Foolish company and customer service representative. I am happy to find another company... Read more

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I called Citi on Friday Jan 8 and spoke to a costumer rep to provide me additional credit so I can pay my vendor. The man on the phone was very helpful and told me its taken care of and I can have my vendor charge my card. The vendor tried to charge the card on Monday morning and it was declined. I called Citi and first problem was to be on hold for 15min to try to get a supervisor, Second the supervisor told me there is nothing she can do. I... Read more

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