Citicards Complaints and reviews

Citicards reviews, Citicards complaints, read Citicards reviews, find Citicards reviews, Citicards scam reports
Incorrect company
Suggest changes
Industry: Credit Cards
Citicards social reviews and reports. Join community by posting your own comments or complaints.
  • 83 complaints
  • $30,321 claimed losses
  • $365 average
  • 6220 since Apr 14, 2008

Please try to contact   Citicards Customer Service  directly prior to posting any complaints on this site.

Had an experience with Citicards?  Submit review ›
Main address: PO Box 653091 75265-3091 Dallas TX
1-800-347-4934 , ,
Citicards reviews, Citicards complaints, read Citicards reviews, find Citicards reviews, Citicards scam reports
  • 83 complaints
  • $30,321 claimed losses
  • $365 average
Had an experience with Citicards?
Submit review ›
83 reviews found
Show first:

  • Apr 01
  • Duluth, Georgia
  • New Card
  • 11

My Citi card was expiring within 2 days but there was no indication them sending a new card. I sent an Email advising that my card would expires in 2 days and wanted to know when I could expect a new card to arrive. Well here is the actual respond I got from so called "customer service" ------ "We regret any confusion or inconvenience. Our records indicate that there is a different... Read more

Was this review helpful? 0 3

  • Mar 27
  • Livingston, New Jersey
  • Payment Plan
  • 11

My Mother is 91, with credit card debt that she has been paying since 1986. Current interest rate is 20.9 and 29.9% . She can't make the payments since Dad died last year. Citi won't let me help her on the phone to negotiate a payment plan. I have been willing to help pay her household bills this past year so she could make the credit card payments, but because they won't let me help her, I am... Read more

Was this review helpful? 0 0

  • Oct 09, 2013
  • International Transaction Denial
  • 13

Was denied payment for an international transaction for a travel package to Columbia. No reason given and denied that the denial even happened. After a week of trying to resolve the issue (I wanted the AA frequent flyer miles) and after believing that it was the vendor's fault, I used another credit card (another MASTERCARD, no less). The transaction was approved. Despite their denials and... Read more

Was this review helpful? 1 0

  • Sep 19, 2013
  • Miami, Florida
  • Incorrect Payment
  • 15

Citi posted our payment incorrectly to someone else's account. We notified them of an error once we saw our credit card over due. They could not find the issue and we ended up having to send them the cancelled check. In the interim they kept charge fees. They final agreed it was there error and credited the fees back. It took 3 months to resolve. It has been another 3 months since I... Read more

Was this review helpful? 1 0

  • Sep 06, 2013
  • Bank Account
  • 6

I live in Brazil for most of the year but maintain my U.S. citibank and citicard. Over the years I have been charged 3% on ATM withdrawals & credit card use abroad. I have handled the fee issues by switching to another type of account with citibank. I attempted to do the same with my citicard today. I got a call center in the Philippines and after 25 minutes the nice young woman Shalize was... Read more

Was this review helpful? 0 0

  • Jul 24, 2013
  • Citibank Student Card
  • 2
  • 19

Approximately 2 years ago, my daughter applied for a Citibank Student Card. She was denied because of having no credit. I have been a card holder since 1986 so I called Customer Service to see what could be done. I was advised to 'link' her social security # to my account (on which she was a secondary card holder) and she would be able to build credit that way. So said, so done. Now she is... Read more

Was this review helpful? 1 0

  • Jul 18, 2013
  • Diamond Rings
  • 30

I make 2 payment of $2,850 for 2 online items by Citi Premier card on 4/26/2013. I received them totally not as describled, so I opended 2 cases on 5/15/2013, since then I had not heard from them, I did call them 6 times but they always asked me to wait. On 6/26/2013, I called again, the representative told me " that was their fault as they did not investigate at all by accident." Then they sent... Read more

Was this review helpful? 0 0

  • Jul 10, 2013
  • Citi Bank Credit Cards
  • 21

Hi I am Deepika Punjabi,a citibank Suvidha account holder in Pune since June 2010. It was a horrible experience that I recently faced for using the credit card of Citibank. I had used the card for few transactions in November 2010, post which I paid regular installments on the same,which was to be reimbursed by my employer by presenting the card statement in hard copy. Over which I requested citi... Read more

Was this review helpful? 0 3

  • Jun 22, 2013
  • Delaware, New Jersey
  • Credit Card
  • 2
  • 42

Have had card for years,Pay via internet never had a problem all of a sudden it becomes difficult to login , have to login twice,then after a couple of months of this,can't log in at all try everything I've ever run into online,still can't get in.Call customer service number(no service available) get an agent who doesn't want to help,try again get one who tells me to try what i've tryed multiple... Read more

Was this review helpful? 3 1

  • May 29, 2013
  • Houston, Texas
  • Credit Cards
  • 59

I am a 20 year Citibank credit card holder, and was recently misled (even lied to!) in a phone call by one of their Maryland representatives. When it was discovered that he had given me wrong information which affects my credit, I called the Maryland office to ask them to fix the problem but none of the Citibank representatives would do so (they said they "couldn't"). Consumers take note: If... Read more

Was this review helpful? 0 0
You are reading about Citicards.
Filing a new complaint about