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    • Handling of charge dispute1
    • Customer service reps1
    • Management1

  • May 17
  • Credit Cards
  • Modesto, California
  • Credit Card Interest Rate
  • 5
  • REVIEW RATING 3/5

I got my April statement and paid the balance owing in full including $3.// interest, I paid it the next day. I got my May (next) statement with new charges for the current month and they charged $8.00 interest on the new charges after a zero previous balance. They clearly wasn't even going to give me till the due date to pay it like every other credit card company. They reversed it immediately... Read more

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  • May 01
  • Credit Cards
  • Dividend Card
  • 12
  • REVIEW RATING 4/5

I have (had) a Citicard Dividend card to earn 1% on all purchases and 5% on quarterly specific items, which weren't good. They didn't tell me in advance that I had to use the card within 12 months to keep my dividend rewards. Today I lost $38 and after two phone calls and a long wait time "there wasn't anything they could do" to give me my $38. Today I cancelled my card and hope they go up in... Read more

Was this review helpful? 0 0

  • Apr 23
  • Credit Cards
  • Orland Park, Illinois
  • Charge
  • 9
  • REVIEW RATING 4/5

swindlers charging interest for full paid amount before due date. now i got $7.07 charge after paying $526.39 in full which is all the money i owe them on that credit card at 4/10/15 due date. i called them to waive that extra charge they added for no reason when they put me on hold for very much silly time ending that i hang up to go to my work. im planning to try again until i solve this issue.... Read more

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  • Mar 29
  • Credit Cards
  • Wakefield, Massachusetts
  • Staff
  • 30
  • REVIEW RATING 4/5

I called citicards for a cash advance on my card. (customer for 7years, never a late payment, and paid in full most months) Anyways the CSR told me that it would take up to a week for a cash advance, I explained that was unacceptable and needed the cash at that moment due to me being away. I asked if this was an emergency I could not get cash. She once again said there was nothing she could do,... Read more

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  • Mar 05
  • Credit Cards
  • Boston, Massachusetts
  • Credit Limit
  • 26
  • REVIEW RATING 3/5

Was paying down all my cards with double monthly payments and my score was steadily climbing (736) Citi sent me an email alert that they had done a credit review and lowered my limit by 1000 dollars. Problem is there was only 950 bucks on the card due to recent vacation, so now I'm over the limit. You want to lower my limit great just don't lower it below what's on it so I'm overdrawn. Hate to... Read more

Was this review helpful? 0 0

  • Jan 29
  • Credit Cards
  • Card Reissue
  • 40
  • REVIEW RATING 4/5

A month or so before my card expired, I called to ask when I should expect my new card. The person on the phone said I was worried about nothing because I had a whole month left and "of course" I would receive a new card in time. A week before the card was to expire, I used their chat feature online to make sure the card had been mailed. (I have a lot of things that get auto-paid through this... Read more

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  • Jan 13
  • Credit Cards
  • Philadelphia, Pennsylvania
  • Credit Card
  • 28
  • REVIEW RATING 4/5

I closed Citicard because I was not able to use it outside USA. The security level was set super high so no transactions went through, even though I set travel notifications clearly. I closed the card in September 2014. Several months later I found (Jan 2015) that I have a balance and interest was charged. The balance was because Foreigh transaction fee arrived 2 weeks after I closed the credit... Read more

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  • Jan 06
  • Credit Cards
  • Waitsfield, Vermont
  • Credit Card Charge
  • 40
  • REVIEW RATING 4/5

I held a citi. AT&T card for 24 years and never had a problem or dispute. Late last year, there was an obviously fraudulent charge on the account: $271 to T-mobile. I discovered later that the fraudulently purchased product was delivered in Florida. I live in Vermont. You would think that fact would be sufficient to support the credibility of my claim. At first, my amount was credited to my... Read more

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  • Nov 11, 2014
  • Credit Cards
  • Charlotte, North Carolina
  • Bank Account
  • 35
  • REVIEW RATING 4/5

Best buy just moved their cards over to these morons. Once they switched over late last year my bills started showing up DAYS before the DUE date, ontop of them not offering electronic bill pay, so it takes an additional 5 business days for my bank to get them payments, even though the payments should have been post marked, they ignored the post mark date and still charged my account late fees.... Read more

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  • Sep 29, 2014
  • Credit Cards
  • Credit Card
  • 47
  • REVIEW RATING 4/5

I called my CitiCard customer service and reported a breach of my card.A magazine marketing company charged my card without my approval. Citicard closed my card to protect myself but was not told that my Rewards point had to be used ASAP. When I went to use my reward points 6 or so weeks later they had been removed from the account record even though I was invoiced for the final bill.. After... Read more

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