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1.7 Based on 28 reviews
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  • Customers like
    • Nothing so far 2
    • Offer of 50000 aa miles 2
    • Points 2
  • Customers don't like
    • Customer service reps 5
    • Handling of charge dispute 5
    • I hate them bad customer service 5

I made a direct payment for my bank a month ahead of the due date b/c I was planning the make a large purchase. I called customer service and asked the agent (with heavy Accent) when my funds will be available from the payment I made, and I also inform her that I intent to make large purchase the next day. She told me that the department dealing with payment is closed, and I need to call back the next morning. I called back the next morning, and... Read more

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I have had issues from the moment I opened this account with Citi. First, they screwed up a balance transfer and put a hold on my card so I couldn't use it until I called them. Well, I didn't make the mistake they should have called me! Just today I find out that a payment I sent in they are refusing to process. Some sort of hold on my account again. I paid with a Money Order and it should have been processed immediately, its cash. So after... Read more

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I used their online chat and was told they could not help me and I would have to call to talk to a supervisor. I called, waited over 30 minutes, only to be told that all the supervisors were either not available or helping other customers. I asked to be called back when they were available, and left my cell phone number. It has been 24 hours and no one has called. I feel like I just got the brush off. So I am going to stop using my citi card for... Read more

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Same experience. My experience started when Costco changed from American Express to Citi. I tried to make a payment to AE and was rejected. AE said I need to make a payment to Citi. I was 2 days late owing $116. Two days after the due date the calls started. Home phone, cell phone, email, numerous times per day. The calls started at 7:50 in the morning and would go until 9:00pm, every 3 hours, according to caller id. I wasn't home for... Read more

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The representative was rude to customer when customer asked if my purchase finance fee gets waved because my account was transferred from American Express Costco account to Citicards Costco account. I was oversea during payment time so I was not able to access into my account, neither American Express and Citicards. It was not just only problem from customer service, the citicards website has trouble all the time and I could not log in to make... Read more

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As most people are finding Citi customer service reps are not trained to sort thru account issues even supposed managers, I never had an issue with American Express for ten years I have had no issues second Costco switched the problem started currently seeking legal consel to sort through two day circus of Citi Visa having mismanaged my account. They are refusing to cancel my account on top of previous issues. Read more

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I spoke to Laura from So Florida to question re payment made from my bank account in the amount of $300.00 and verified if the payment went thro, but she could not find out if it was,since the account number was not correct.So I gave her the correct acct. number. Then she suggested I can pay with the new acct. no. I said I don't' want to pay twice, I said can you check cause my bank sent me a copy that it was paid.So I said can I talk to some... Read more

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TERRIBLE customer service. I was on hold multiple times for almost half an hour and I never got through to anyone. When I finally did, they intentionally screwed up my name change. I was a bit frustrated after being on hold and bein transferred so I had a stern tone. I spelled out my new name clearly, which is short and simple, five times and yet he still misspelled it. Because of his intentional error, I have to wait a few days to receive my... Read more

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The company was extremely aggressive when trying to sell me identity monitor and credit protection products. The products can be found online for free I found out. In addition, is this not what the company should be doing for free, protecting your accounts. The company product did absolutely nothing for me during the time a paid fees for them. In addition, when I tried to cancel they made it real hard for me to do that and tried to sell... Read more

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I just signed up for this credit card and wished I had known about the terrible customer service. I would have never signed up. I never thought customer service would even be this terrible because AMEX, Discover, Chase, and Capital One are AMAZING. Never thought it was possible, but Citi has made horrible credit card company customer service possible. They deserve an award for being so noticeably terrible. 1. 45min to 60min call waits. 2. When... Read more

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