Submit ›
  • Customers like
    • Offer of 50000 aa miles 1
  • Customers don't like
    • Handling of charge dispute 4
    • Customer service reps 3
    • No empathy 2
Advanced
search
loading...
More Less

I called Citi on Friday Jan 8 and spoke to a costumer rep to provide me additional credit so I can pay my vendor. The man on the phone was very helpful and told me its taken care of and I can have my vendor charge my card. The vendor tried to charge the card on Monday morning and it was declined. I called Citi and first problem was to be on hold for 15min to try to get a supervisor, Second the... Read more

Was this review helpful? 0 0

I have had this card for 3 years. I have never not paid nor paid them late. They gave me a $12000 limit to start. About a year after I got the card. I had an issue with a vehicle that was a lemon and had some slow payments trying to get the lemon situation resolved. Citi said that because I had late car payments to another lender that they were lowering my available credit to exactly what i owed.... Read more

Was this review helpful? 0 0

I cancelled my Citicorp card. They did not process it and after 10 calls refused to cancel the fee. I was transferred hither and you--once to India, once to Spanish service. I am in a foreign country and had to get my wife in NYC on the line everytime. I spent probably 10 hours to no avail. We will never deal with Citicorp again and you should not either. Chase, Fidelity, Schwab are much better.... Read more

Was this review helpful? 0 0

I had recently on June 30, 2015 purchased a dress with my Sears card. I never wore the dress so I forgot about it. Recently, Citicard kept calling my house regarding a bill. My husband didn't have a Citicard and I told him I don't either. Finally, I called thing it was one of our children using our address. I was going to give Citicard their address. Come to find out they were trying to... Read more

Was this review helpful? 0 0

I disputed a charge on my Citicard. The merchant was given 2.5 months to respond - September 9, 2015. I received a letter dated September 3, 2015 indicating I had until AUGUST 19, 2015 to respond. I guess Citi uses a different calendar system. I always thought September was after August which meant I could not possibly respond. I then received a letter three days later stating because I had... Read more

Was this review helpful? 0 0

I am a 100% disabled veteran. I ran into financial difficulty and asked Citi to lower my APR'S while I set things straight. I have never missed a payment I thought I was a responsible customer. They flatly refused me. Please keep this in mind when applying for their cards. I always believed the companies had my best interest in heart...what a crock. I believe the bottom line is always profit.... Read more

Was this review helpful? 0 0

Issued a refund from T-Mobile by Citi Debit card. They whacked off the last $6 in fees. Of course they don't disclose the fees to you when the refund is issued. What a crappy way to hose the consumer. When you try to check your balance, you have to jump through some many hoops and remember account names. Remember, this was a refund that I should have originally received by a check rather than... Read more

Was this review helpful? 1 0

I shopped at several stores on 7-28-15 & on my last purchase my card was declined. Called CITI & was disconnected. Called back to speak to the supervisor in the fraud department but she was busy & was told she would call me back, which she did but she could NOT tell me why my card was declined. She said something about the computer did not know if the card was in my hand &... Read more

Was this review helpful? 0 0

I had a brief hardship from november 2014 to march 2015 and i called to see what my options were until i was able to catch up in march and they had NONE! so i had no choice but to stop paying temporarily. So, i caught up in march (just as promised) and after i make a lump sum to not only catch up, but also pay a portion of my balance down, they closed my account without telling me! I've had this... Read more

Was this review helpful? 1 0

Saw a cc for 50,000 miles on American Airlines through Citi card. Applied and was approved. I spent over the $3,000 amount required and paid it off. When I didn't see the miles posted, I call and they tell me that I didn't qualify for the miles because I received miles a year and a half ago. The new rule came out months ago and I never received a call, email or written letter letting me know.... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Citicards.
Filing a new complaint about
×